Known bug: HRblock.com's Tango cannot actually e-file my taxes!
April 2, 2007
UPDATE 4/11/2007: Rita and Sarah of the Tango team responded to this post down in the comments. Looks like they’re working on the problems and hopefully will have everything good to go by next year. Thanks for following up I’ve posted a follow up as well.
Now this is unbelievable. H&R Block, one of the largest retail tax filers in the country I’m sure, released a product called Tango this year. It’s supposed to be an online e-file web application except for one thing: there’s a known issue where the program can’t actually e-file. The workaround? Print out the tax return and mail it in.
While using the app, I could definitely tell it had quite a few bugs, but I figured it’s a new product, whatever, I’m not here to evaluate the UI, I’m here to file my taxes. Except it can’t actually file my taxes either. That’s a pretty major bug in my opinion – when the only feature that matters is broken.
For anyone else who’s tried Tango or is thinking about trying it, let me fill you in on what you’re going to run into:
Above is a screenshot of what will happen after you spend about an hour wrestling with the insanely slow and bad UI they built in Flex. That’s right, the IRS will reject your tax return because you need to fill in some info about dependents – which I don’t have.
While we’re on the topic of bugs, the second biggest one is performance. I know what you’re thinking: it’s just a tax program. However, when it takes minutes to fill in text input boxes and save the data (equivalent to a simple HTML form), something is seriously broken. If you’re using Tango, you better get used to seeing this screen:
Since you’ll probably be staring at it more than 50% of the time you’re using the program. What is the program saving exactly? I’m just clicking the navigation!
Hey HRBlock.com QA team, here are a few more for you to file:
- If you specify ‘S’ or ‘L’ for short term or long term cap gains in the “Stocks, Bonds, and Mutual Funds” section in the Income tab, Tango will flag it as an error – even though that’s what you need to do.
- A bunch of the “Learn More” buttons actually just show a yellow box that says to click on the general purpose “Help” icon on the right – both of which give no info.
- Quite a few of the “Help” content sections are actually blank. You’ve even got the accordion style control, but when you expand it, there’s nothing there.
Wow. Quite poor if you ask me.
They even have a blog; except that they seem to have a duplicate entry in there called “Ba dum, Ching: Rhythm and Meter in Language” (duplicate here). Maybe I’ll get some blog love? Help Rita! My Tango experience is terrible!
Last thing: I call up the customer support where the guy tells me all these are known issues. And I say, “ok, can I have a refund at least?” and he says, “Yeah, I’ll put your refund request into a queue. We’ll get back to you.”