Citibank rocks!

July 16, 2005

In response to my buy.com snafu, I called up my credit card company. No waiting at all, I was connected immediately to a customer service agent. I explained the situation and she immediately started the dispute resolution process and issued a temporary credit. The agent was extremely efficient and knowledgeable – no hassle at all. Now that’s what customer service should always be like!

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17 Responses to “Citibank rocks!”

  1. Yeah But... Says:

    Good to hear their customer service is spot on, but Citibank is also the company that seems hell bent on promoting fraud by sending out those balance transfer checks on an almost weekly basis. Getting them to stop sending them is about as hard as they can possibly make it.

  2. MickoZ Says:

    Sometime also it is a matter of get with the right person at the right place/time. There might be a X% good customer service at Buy.com and the same at Citibank that are good. Of course there is also the company’s policies that won’t change anything in the person doing the support for you, for example that 11 days or we do not take action. If a staffer apply this religiously, then you won’t be satisfied, no matter what, because that delay seem unnacceptable for you (and most of the people). I guess in the end, we need to understand that an employee doesn’t make the whole company, even thought some employee somehow help the company way more than other too — unless you talk about just applying policy, but with customer service that is not the only variable in play AFAIK.

  3. Phil Says:

    Glad you had better luck with Citibank then I did. Using a corporate Citi credit card, I tried to dispute a charge involving a rental car (they double charged me, and were not resolving the issue despite many calls). And Citi was basically just like “you have to honor your rental agreement” and i’m like “i did…they just overcharged me”. “Sorry you have to work it out with the rental company”

  4. DJ Says:

    Citibank Stinks. 7 times this year they have called us and told us that someone broke into a merchant and took our debit card information. They won’t tell us where, when or who, but they have turned off our debit cards to protect us. Problem is we live on cash and twice we have been stuck with no money and no way to get any until a branch opens. Then you walk into the branch with a “Fraud” card and you almost feek like security is going to come out and stick a gun in your face! It happened to us again last night when my daughter and husband were at Disneyland. Because he had to pay with his card to get it and also got cash for food and souviners, they decided someone else was using the card and stopped it! I had to drive 2 hours to him to get him gas so they could get home. Ruined the day. They called me at home and while talking to me closed the card even thought it was his card, and I was begging them not to. They have no humanity no consideration for people and they are full of crap if they think that this is good business. The last time they did this we were 4 hours from home and they did it on a friday night. We had no money until we found a bank open on Monday. This is a overgrown bank that has lost it’s focus – there is no customer service.

    You want to know why I think they do it? It’s because I keep turning down their offers to refinance with them or open a credit card. The idiot manager told me last night that Citi can provide me a credit card immediately for them to use. Yeah right. Citibank sucks.

  5. markjen Says:

    Hi DJ, wow, that is definitely a terrible experience. I wonder if both their debit and credit cards are run through the same CS department…

    It is unfortunately that they are trying to drive you to use credit against your will 😦 *sigh* underhanded tactics to drive consumers into debt…

  6. DAMARI Says:

    Carmel doesn’t want to have a McDonalds or other such franchises but they allow a corporation in which treats ethical employees with wrongfully termination while out of work with a doctors note and they lie to their clients in Carmel about why I am not their anymore. WHY??? Why don’t they just tell them that they fired me while I was at home ill? I don’t have a problem with telling them the truth why do they?

    WHY DOES CITIBANK IN CARMEL LIE TO THEIR CLIENTS ABOUT WHY I AM NO LONGER AT THE BANK? ARE THEY ASHAMED OF WHAT THEY DID TO ME? THEY KNOW VERY WELL THAT I DID NOT LEAVE TO WORK WITH MY HUSBAND THEY FIRED ME VIA UPS AND I AM ON DISABILITY DUE TO THEIR TREATMENT, THREATS AND HARASSMENT
    Why hasn’t Citibank responded to the Dept. of Thrift Supervision and what else will they lie about to the Dept. of Fair Employment & Housing ?
    Citibank Ethics?! Please post & forward my story I need your help, please help us get this story out, please forward to everyone you know. Why do the employees at branch 915 in Carmel, Ca., tell their clients that I left the bank to go work for my husband, instead of telling them the truth which is that I was fired on 12/13/05 via UPS & their HR- Connect One system has me as an active employee out on disability and now I am an active employee on leave of absence with pay. So, am I fired or on leave of absence??? If I am on leave of absence then why don’t they say that instead of lying to the clients and telling them that I left to work for my husband. I don’t work for my husband, I am not allow to work , I am ill thanks to Jeff Ursino and Citibank treatment. Why won’t they tell the truth to the clients and what else are they lying about? Are they ashamed of what they have done? Perhaps I should take out an AD in the local paper and tell the community the truth myself? Why do these employees tell clients that they aren’t allow to talk about why I am not at the bank, but yet when they do talk about it they lie!!
    On 5/31/06
    Sharon Law Tucker sent me her new business card and asked me to call her because she had miss placed my phone number during the phone call she mentioned that it was Laura Richardson which told her a few months ago that I left to work for my husband, is there anyone at the Carmel branch that can tell the truth???
    The letter I’ve include with this email is from a concern client of Citibank
    My question is will the teller be fired and if not why not? This teller left out about $10,000.00 in the unlocked front drawer 2 different times with in a two week period and had two shortages in one year, one for $100.00 and the other for $450.00.
    Where the cash drawer is concern two employees signed the vault book stating they witness her put the cash away, obviously not true.
    One of these two employees had the bank pay for her daughters overdrafts and the manage was aware, against company policy.
    This teller entered false referrals into the systems to make the banks numbers look better and this was done under the supervision and direction of the supervisor, when I brought this up to the manager none of the three tellers which input false referrals were written up, falsifying bank documents and no write up but I get written up for missing a Saturday, why? Unfair and unequal treatment by the manager. Where are the ethics?
    As I’ve stated, the unethical employees still have jobs and I get fired after the manager receives my email on 12/13/05 at about 1:45 p.m., and he acknowledges receiving it, it clearing answers his question/comment that he was calling to see if I was coming. The email states that my doctor had called in and spoke to Kathleen: as well as faxing in my doctors note which the manager returned to me with my termination letter received two days after I had been fried with no check, with no break down explanation, no vacation pay, misleading information and so on, note clearly stating my disability time off. Did he read the doctors note? Did he let upper management know that my doctor had call and faxed information?
    The manager called I returned his call but he was with a client.
    I requested to communicate via email and I emailed him, Kathleen and Human Resource, so why was I fired sometime after he received my email and the end of the day if he was just calling to see if I was coming in and if not to contact HR? Unfair and unequal treatment.
    It makes no sense. Why weren’t the labor codes followed? Did he get HR permission to fire me?
    Why then wasn’t my check included with my letter of termination? Aren’t I to be fired at the location which I work? Were my rights violated when he had Kevin send me my termination letter, did he know I was getting fired prior to me receiving my letter?
    March 25, 2006 Dear Ms. Deloney,
    I would like to take a moment and thank you for responding to my comments regarding Damari and the manager. I am sure that you are a very busy and important person and I appreciate your time. Damari is truly missed at the bank, since her unfair termination by the manger, the atmosphere at the bank is boring to say the least. Damari added life and laughter and she enjoyed serving the customers. I feel deeply, that the manager made a huge mistake in dismissing her while she was ill. What kind of a manager would dismiss an employee while they are ill?
    As I say this, I now have further concerns about another teller name Andrea. I was in the bank and was told that she has injured her knee and will be out of work for about six weeks. I’m sure that Andrea has a doctors note as Damari did, I hope that the manager doesn’t make the same mistake and decides to terminate her and mail her a letter before she returns as he did Damari when he terminated her instead of waiting for her to get well and return to work. Although I would understand if he were let her go as she spends most of her time at work doing her homework , reading and she isn’t available everyday. Andrea will move on, on her own to become a teacher, this is what she goes to school for two days a week. By her going to school, I feel this puts a strain on the staff. I understand that the rest of the tellers along with Kathleen are now having to work six days a week and Kathleen is running a window: she doesn’t have the charm or customer service skills which Damari offered the bank.
    We go into the bank often and we rarely see that manager. I feel that it would be in the best interest of the bank to find a permanent manager as soon as possible, one whom appreciates competent employees as Damari. Frankly, I don’t understand how a temporary manager was given the authority to dismiss an employee such as Damari with her wonderful skills , talents and dedication to her job. Therefore my concerns are now for Andrea whom doesn‘t compare with the kind of service Damari offered your customers. As I stated before, the other tellers spend too much time speaking to customers about personal things and shopping on the computer instead of banking conversations. I frequently witness them reading and eating while at their windows: this is very unprofessional.
    I feel it would be in the best interest to Citibank to launch a complete investigation on the manager, as you stated would be done and seriously consider removing him from Carmel. In my opinion since he arrived the atmosphere is tense and if I can sense it I am sure that other customers do. This manager has taken all the personal touch and charm out of the bank and I feel the employees fear for their jobs: no one should have to work under those conditions. Keeping this manager at this or any branch is sure to destroy you business. Again, thank you for your letter and taking the time to look into this situation.
    Sincerely, Clifford Bagwell
    In a letter dated 01/06/06,Citibank states, Pursuant to Section 1089 of the Ca. Unemployment insurance Code, regarding notification of changes in employment status, please be advised that your employment was terminated on 12/13/5 for failure to follow call in procedures
    RE Section1089 and other codes which Citibank may have violated
    Other codes they may have violated labor code section 208, 226, 226.3,201.25,2441, 2800,2802,2926,2927,6400,3602(6),3852,2922,civil code 47(c)
    I was fired on 12/13/05,it states that each employer shall notify the employee immediately, yet I didn’t find out until 12/15 as I received my notice of termination via UPS on12/15
    When I was fired I was not supplied with “copies of printed statements or materials relating to claims for benefits by Citibank.
    Citibank claims that I didn’t follow the call-in procedure yet my doctor called on 12/12 & faxed in a notice which stated that I would be out from the 12th-16th.
    Jeff claims that he called me to see if I was coming in on 12/13 at 10:25am,almost 2hrs after my shift started, he states that if I wasn’t coming in that he wanted me to contact HR to inform them of my extended absence. How does one go from calling to see if I’m coming in & ask me to call HR to Jeff stating & deciding that I should be fired yet in my email to him at 1:45pm on 12/13 it states that the doctor had spoken to Kathleen & faxed in my doctors note which he returns to me w/letter of termination.
    How does he justify terminating me? I was out on work related stress and my blood pressure, my doctor called for me to keep my stress & blood pressure down, as far as not calling in I had my doctor call: the call was made for me to protect my health. Why wasn’t it stated in my termination letter that I failed to follow the call in procedure. Why does Citibank state to the DFEH that I called in on 11/15 & said that I would be out the rest of the week yet I worked on the that day & the supervisor approved my timecard on 11/22. What else are they not being honest about?
    Why are the employees which falsify bank documents & break policy still have jobs?
    Reply to Damari Stratford 1291 Ord Grove Ave, Seaside 93955 831-583-9077
    CITIBANK IS NOT BEING HONEST WITH DFEH THIS IS A LETTER I SENT MY GOVERNOR
    Dear Governor, First Lady and Staff,
    I have been awake since 1:05 a.m. I was having a difficult time sleeping again due to my conversation with Ann Lueckeman from the DFEH. Ann and I spoke on 3/08/06, Citibank apparently faxed in their reply on 3/07/06. Ann read to me some of the statements that Citibank made on their reply Citibank states: that I called in on 11/15/05 and that I stated that I would be out the rest of the week, this is a lie!!! I happen to have my time card for the week ending 11/19/05 and it clearly shows that I worked the 15th, I was off the 16th and I worked the 17th and that I was out sick on the 18th and 19th and that the manager approved my time. Citibank states that I refused to work on Saturdays but they don’t mention that I, unlike them, was willing to meet them half way. Citibank is not telling the truth. To further support that I was at work on the 15th and 17th I have my journal notes with specific times of things that occurred on those two days. How does an honest and ethical person fight against unethical people who lie? How can I protect myself if I can’t afford an attorney and I can’t find one to work on a contingency basis? The other night, on TV, my husband and I heard that the government spends 4 million to train wasp and I can’t get help from The White House or our Senators or Congress, to defend myself against a corporation which is taking advantage and lying about this situation? The only one that has offered to help is the Governors office and although I appreciate the letter and the call from the Governors office this does not get me an attorney. I have diligently search for assistance to no avail. I am now begging for help, I can’t continue to loose sleep and live on anxiety medication; this situation is wearing on me. Again, please, is there anything more that you or our government can do to help my family and I, for this wrongful termination? Why is Citibank lying? I feel like I am going to have another panic attack and I had to resign to taking medication to calm down. This is totally and completely unfair, unjust, wrong and no one should have to go through what Citibank has put my family and I through. I only wonder how many other wrongful termination’s Citibank has gotten away with because people are afraid to go up against them or just don’t have the money to fight and protect them selves? My husband and daughter are worried about me and so am I.
    PLEASE HELP US. I don’t know what else to do and I don’t want to give up. Sincerely. Damari
    AS OF 4/21/06 SENT TO THE GOVERNOR
    I SPOKE WITH THE EMPLOYEE RELATIONS DIRECTOR OF CITIGROUP TODAY, IT WAS ADMITTED THAT THERE WAS SOME WRONG INFORMATION GIVEN TO THE DFEH REGARDING THE 17th OF NOVEMBER, 2005. CITIBANK WILL BE SENDING IN A “NEW’ RESPONSE DUE TO NOT DOING THE INVESTIGATION THOROUGHLY THE FIRST TIME. SO WHAT ELSE ARE THEY NOT DOING THOROUGHLY OR ETHICALLY? DAMARI
    I HAVEN’T HEARD FROM YOUR OFFICE AS I WAS TOLD I WOULD BE CONTACTED PLEASE FOLLOW UP WITH ME, THANK YOU
    A BETTER EXPLANATION Mother fired by Citibank for no good reason
    I am searching for an Employment Attorney willing to work on a contingency basis. I was fired while I was out sick, the managers states in a note added to my personnel file that he had called me to see if I would be coming into work on Dec. 13th but yet with my letter of termination he returned to me the faxed in doctors note, faxed in at 3:44p.m. on 12/12/05 by my doctor, which clearly stated that I would be out from 12/12-12/16/05. He sent me my letter of termination thru UPS, which arrive on 12/15/05. The manager knew that I was out on work related stress and I had a workers comp case pending. The manager states that I was fired for not complying with my warning and I asked how I could comply if I wasn’t there to comply so then I get a letter from HR stating that I was fired for failure to follow the call in process but my doctor had called in for me on the 12th due to my stress level and blood pressure. The doctor had spoken to the supervisor on the 12th so they were aware that I wouldn’t be in on the 13th and my doctor has the notes on my file that she had made a call in for me. Citibank did not follow their own procedures when they fired me. The EEOC has given me the right to sue and the letter arrived on 2/17/06 so my 90 days have started. The DFEH has also launched their own investigation which Citibank received notice on 1/23/06 and should be responding to the notice any day now, (as of 3/8/06they haven’t responded). I had an outstanding performance history with the bank; I had worked there for 4 years 2 months 6 days. I was the head teller one of the notary and the only Spanish-speaking teller. I have at least 40 letters of support from Citibank clients and I can prove that the manager was not equal with all the employees and although he was aware of the teller cooking the books under the direction of the supervisor none of them were put on corrective action yet I was written up for missing my first Saturday and then again when I missed my 2nd Saturday although I had a doctors note to be out of work due to my blood pressure and stress brought on by the manage and the unfairness in treatment. I had been threaten with job abandonment but at that time I hadn’t missed any work long enough to be accused for this. Citibank violated code 132A of the worker comp law and I do have an attorney for that but they are unable to deal with all the other issues. I have a strong feeling that the manager never told HR that my doctor had called in for me nor did he share my doctors note with them, he is to get approval from HR before firing me yet fired me by 4:30 pm or so, I had also emailed him that day at 1:45 pm and explained that my doctor had spoken to the supervisor and faxed in a note, again he was aware that I wouldn’t be in. The manager had called my cell phone and left a message at about 10:25 am, he states that he called because I hadn’t called in a half an hour prior to my shift, which started at 8:30 a.m., why did it take him 2 hrs before calling me? And I would bet that the supervisor had made arrangements to have a teller there to cover my shift since my doctor called her. Please help my family and I. Sincerely, Damari
    Home 831-583-9077 all calls to this number are screen please leave a message, Cell phone 831-236-0112 Again please help us
    Sheri, (4/22/06)
    The reason the conversation came to an abrupt ending is due to my frustration with this issue, yes I was upset and angry and my stomach was turning and my chest tightening, I had it get off the phone and calm down and I took some Xanax to calm the anxiety attack which I felt coming on.
    As I explained on the phone, I have lost 25 pounds since Jeff Ursino first threaten me with job abandonment, I don’t sleep well, I grind my teeth , I have gone to the emergency room for chest pains and a heart doctor and so much more. I have nightmares. From my house I see Highway 1, a constant reminded of the unjust done to me.
    I have seen about 10 different doctors and I have been given about ten different medications, I have been seeing a therapist every Friday since Nov. 2005 and I have only missed 2 appointments with him.
    My job was very important to my family and I, I have cashed in my IRA and 401k, my pension is on the way, I have sold some stocks at a lost to insure I have funds and all this because I was fired and I don’t know how long I will be ill and I have bills. I have spent hours doing paper work for things such as unemployment, disability, activating credit protection dealing with connect one, Met Life. health insurance and more. I don’t know how my benefits are being paid, I am not being directly billed and no one sends me the information I requested. I have lost my employee rate on my credit card and I still have to make payments to one of them.
    Can you imagine arriving home and seeing a UPS envelope addressed to me from Kevin Squires only to open it and find a letter from Jeff terminating me. Every time I see a UPS truck I feel I will be getting more bad news from Citibank. I did call him, he was with a client, I called his cell phone, he didn’t answer, I emailed him, he received it and didn’t respond but instead fired me, he lies, he returns my doctors note which stated the time I would be off, they lie to the DFEH, why wasn’t the research done thoroughly in the first place, why were both of my write ups sloppy with incorrect dates and information? I wasn’t fired for my performance, Jeff just wanted to hurt me more and this was his way.
    I was told that the center didn’t have enough employees for some one to have Saturdays off but even though the center is short staff he fires me and allows Andrea to be out every Tuesday and Thursday but yet we were short staffed. I can’t believe that all of this has happened to me for being ill and yet other employees did things that were more of a risk to the center than being out ill.
    I am sorry for raising my voice at you, I hope you understand it isn’t directed at you, it is about the situation which Jeff created. I can’t deal with more paper work and I don’t trust anything Jeff or Kathleen say, they are unethical and will say anything to make themselves look good. At this point I will not be reading the attached Arbitration policy which you attached to this email, I can’t deal with more paper work, I will research other avenues and continue to tell my story since I can’t sleep.
    Met Life denied my long term disability but yet didn’t talk to any of my doctors and I need to deal with that and other issues. Thank you for you time, Sincerely, Damari
    SENT TO SHERI PAULO 5/01/06 Hello Sheri,
    I received your phone call and all I want to know is what is it that we need to speak about?
    I don’t understand what we have to say to each other. I feel that you and Citigroup will stand behind Jeff Ursino no matter what really happened. Jeff states that he called to see if I was coming in 2 hours after my shift was to begin and if not to call HR. I did call him and emailed him but he ignored that and fired me. He returned my note which stated that I would be out and yet called to see if I was coming in, did he not read the note he returned with my letter of termination and did not Kathleen let him know that my doctor called in at least I did something about it and my doctor and I were just protecting my health. Why did they lie? You said that they got bad information and now will submit a new response to the DFEH why not check your facts first before submitting information to the DFEH? why, because Jeff Ursino couldn’t tell the truth.
    Hope to hear form you soon. Sincerely, Damari God bless us all
    AS OF 5/3/06 ==CONNECT ONE OF CITIBANK STATES THE I AM ON LEAVE OF ABSENCES WITH PAY AND THAT I HAVE 163 HRS OF VACATION TIME 80HRS OF HOLIDAY PAY AND 96HRS OF SICK TIME YET I HAVE LETTERS WHICH STATES I WAS FIRED ON 12/13/05
    05/06/06 ==IS THIS APPROPRIATE? SEARCHING FOR A CHAIR ON CITIGROUP TIME, I BET HE DOESN’T GET FIRED!AND ALL THE OTHER ONES DOING PERSONAL SEARCHES ON CITIGROUP TIME, I BET THEY DIDN’T GET WRITTEN UP OR HARRASSED AS I DID FOR BEING ILL AND WANTING TO PUT MY DAUGHTER FIRST!!!
    ronald.a.walter@citigroup.com I am interested in buying a good condition mid-nineteenth century Shaker rocking chair. Ron Walter office – 212-559-4393 home – 212-752-8453 fax- 212-793-3402
    On 8/27/2003, X Sananda Maitreya FAN wrote:
    I want the old….not the new. The hard vibrator with batteries. Not the soft, supple dildo. What the hell did you smoke, drink, eat or whatever to make your career drop like cow excrament. Your ego get to be so big that it couldn’t fit on stage with your band? Yeah you’re music is (slash that) WAS cool but you should’ve kept your mouth shut on your opinion of being a God. We’re all Gods….and you’re no more special than anyone else. I don’t know a soul in the US under 25 that even knows who you are. What the hell happened to you? The name change and all that crap…. I was your biggest fan. Now I think you’re an egotistical idiot shannah.l.olsen@citigroup.com
    Zachary Green :: zachary.green@citigroup.com :: 12/5/2005, 6:51 PM
    I somehow found my way onto this website, I don’t remember how, but I have been really impressed with how well you guys are doing. I used to work in television sports in San Francisco, and I wish I had this sort of early training when I was younger. Great luck and keep up the strong work.
    I am looking for a friend Robert Norton-Edwards who went to the University of Cape Town with me and who was a DJ at the varsity radio. He emigrated to the UK, got married to Vanessa Edwards and worked at Volt Delta Europe. I lost touch with him about 7 years ago and want to re-establish contact so if anyone has an email address or work details or telephone number I would be very grateful! My email address is paula.vantonder@citigroup.com
    Dragon Boat Rowing Our dragon boat rowing team practises on Sundays 4-6pm at Kallang Sea Sports Club. All ICAAS members are welcome. Please contact our co-captains Matthew Lim (matthew.lim@citigroup.com) or Chan Tze Hoe (tzehoe_chan@hotmail.com).
    Oxbridge Challenge Cup, 26-27 March 2005; SAVA SPRINTS International, 9 Oct 2005
    We purchased several limited editions at PWG auctions in the late 1970-s – early 1980’s (in Cleveland, OH & Philadelphia, PA). Is it possible that you have records of these purchases and, if so, might we have the ability to get duplicate certificates of authenticity?
    Lou Buccino Tampa, FL – Tuesday, September 30, 2003 at 12:43:47 (CDT) Name – Rich Warner Email – richard.warner@citigroup.com
    Date — Thursday, 16 June 2005, at 8:25 a.m. From – Brooklyn Will never forget Echo 1973. The experiences and memories came right back to life when I found the site while looking for a counselor position for my daughter. I remember a bat that was trapped in our bunk and Chuck would laugh that we had bats in the belfry. Bonnie Newman, Susie Trachtenberg, Bambi and Diane Wilk- Where are you guys? I had a Dodge Charger that summer that we rode over to Monticello Raceway for the summer concerts (Jay and the Americans, Four Seasons) I found a softball at home that was signed by all the counselors in August, 1973 on the last day of camp! Here are some of the names of my old friends from that wonderful summer: Chris Mitterdorfer, Tim Marx, Mike Bleiberg, Jeff Luxenberg, Paul Achitoff, Mike Tex Stevens, Nathan Hale, Rochelle Morra,, Julie K, Wayne Weinryb, Mike Alaloff, Jon Hauser, Tom Leopold, Susie Trachtenberg, Diane Wilk, Bonnie Newman, Bambi – BJ, Mike Salemi, Richie Eder, and Mark Paschter. If any of you guys are out there, drop me a line.
    Regarding your question about Kew Gardens: I have a 1 bedroom in Hampton Court (Metropolitan & Park Lane S) for $179,900 (negotiable) in Kew Gardens. See my add below. Contact me at Cindy.Hecht@citigroup.com if interested in seeing it! Thanks
    Jeff Hack W’87 and his wife, Amanda, recently welcomed their first child, Andrew Lee, on Jan. 8. Jeff was recently named chief financial officer of Citigroup’s Smith Barney unit, while continuing as chief operating officer of Smith Barney’s global private-client division.
    Posted 4-15-05Steve Bowers, 1977 – 1978steven.p.bowers@citigroup.com
    I was stationed aboard the USS Truxtun CGN-35 from 1977 to 1978. We went to Subic Bay twice that I remember. The last time was in July of 78. I rotated off the Truxtun while it was in Subic. I was a RM3.
    Date: 06-Nov-2002 REQUEST #1407Name: MichaelE-mail: michael.c.eterno@citigroup.com
    Subject: Anthony Badalamenti Comments: Hi, My cousin’s father was a medic in the army and that he landed in Sicily. That’s all he knows about his father, as the father didn’t talk about it much.
    The medic’s name is Anthony Badalamenti. Do you have records of the medic in the 3rd infantry?
    I only found three infantries that landed on Sicily 3rd, 1st, and the 45th. The 45th said they have no record of Anthony Badalamenti. Thanks Michael
    May 09, 2002 BILL MCDONNELLWILLIAM.R.MCDONNELL@CITICORP.COM>
    I AM LOOKING FOR MARGARET LOWE SHE LIVED IN BAY SHORE,N.Y. GRADUATED 1964 I THINK SHE LIVES IN YAHPANK,NY
    Name: Allison St. Pierre Email:allison.k.stpierre@citigroup.com
    IP Address: 199.67.140.75 ()Location: Rocky Hill, CT USA
    Date: Friday, April 25, 2003 at 13:01:11Comments:
    Just finished Last Dance, Last Chance. You have to pity a man for his inability to see how stupid he really was, you have to pity a mother for not being able to say “I’m Sorry” to a woman who deserves to be apologized to, and you really must applaud a woman whos love of her children, strenght in her friendships, and commitment to health helped her overcome the greatest challenge she will ever have to face. I honor Debbie Pignataro. You go girl. To Ms. Rule: Excellent job on the writing. This is my first book that I have read of yours, and I’m hooked. Now I have to find volumes 1-7. Sign me…a new and forever fan. Allison St. Pierre
    You can reach Damari at dcsbears@aol.com
    Why was there “false/wrong information given? What does Citibank expect will happen when the doctors finally release me from disability? Does Citibank plan on giving me my job back? I was offered Cobra and then given my insurance back, why? Why did Citibank wait to the last day to respond to the DFEH and then fax in there reply with false information, they had 45 days or so to get their facts right so who gave them the false information and why? Why didn’t they check their facts first?
    I was fired then the status was changed to active employee out on short term disability the on leave of absence? Why was my 401k sent to me? If I am an active employee why was the rate changed on my employee credit card? Why did HR tell connect One that they had made an error yet I have a letter of termination and one letter that was sent over night to make sure that I did not return to work on 2/01/06? Why did the bank not follow their own firing procedure? If I was fired why do I have all that vacation, sick leave and holiday time. Why was I sent a check for my vacation time and then they rolled over the time to the 2006 year? Why can’t I get an answer to my question regarding who is paying for my medical, dental, vision? Why is Met Life now billing me for premiums for the Life insurance policy which I carry for my husband and also mine?
    I WAS AT COSTCO (5/17/06) WITH MY NEIGHBOR AND RAN INTO RICHARD WHITE HE MENTIONED THAT HE HAD GONE INTO THE BANK AND MISSED SEEING ME THERE, WHEN HE ASKED WHERE I WAS THEY TOLD HIM I HAD LEFT CITIBANK TO WORK WITH MY HUSBAND, YET AGAIN ANOTHER LIE FROM THE UNETHICAL EMPLOYEES AT CITIBANK , WHAT AND HOW DO YOU FIGHT AGAINST LIARS? I DO NOT WORK FOR MY HUSBAND, I WAS FIRED AND I AM OUT ON DISABILITY
    5/19/06 My daughter and I were at Ross to day and we ran into another Citibank clients, we said hello and he said that he had gone into pay his credit card bill and when he asked about me he was told that I had left to work for my husband, yet again another lie from Citibank in Carmel. I gave him my address and asked him to put this in writing and mail it to me, he said he would get the letter out to me on Saturday

    Extra! Extra! Read all about it!
    DAMARI AND CITIBANK
    HERE IS THE TRUTH!!
    To set the record straight!
    Damari was fired by Citibank in Carmel!
    Damari did not leave the bank to go work for her husband!!!!
    DAMARI HAD NO PLANS TO LEAVE CITIBANK!
    DAMARI PLANNED ON STAYING FOR ANOTHER 16YRS.
    THE BENEFITS WERE VERY IMPORTANT TO HER FAMILY!!
    DAMARI WAS FIRED VIA UPS WHILE AT HOME ILL DUE TO WORK RELATED STRESS BROUGHT ON BY THE MANAGER AND THE UNFAIR AND UNEQUAL TREATMENT OF EMPLOYEES
    ALONG WITH BEING THREATEN AND HARASSED
    BY THE MANAGER FOR JOB ABANDOMENT.
    SEVERAL OF
    Citibank clients have TOLD HER that they have been told by the staff at the Carmel branch :
    THAT SHE LEFT TO GO WORK FOR HER HUSBAND!
    THIS IS AN OUTRIGHT LIE!!!!
    What else will they lie about?
    Are they ashamed of what was done??
    WHY DO THEY FEEL THEY NEED TO SAY SHE LEFT TO GO WORK WITH HER HUSBAND INSTEAD OF JUST TELLING THE TRUTH ?
    IS THERE ANYONE IN THE CARMEL BRANCH THAT COULD SWEAR TO THIS? NO!
    You can reach Damari at dcsbears@aol.com
    ENOUGH WITH THE LIES CITIBANK!!!
    IF YOU HAVE BEEN TOLD THIS PLEASE SEND HER AN EMAIL
    Dear Governor Arnold Schwarzenegger, 01/28/06
    My name is Damari Carollo Stratford, my daughter, Leah Carollo, attends Seaside High School and I wanted to personally thank you for visiting the school on Friday, January 27, 2006.
    My husband, Jeff Stratford and I have a small plumbing business named JND Plumbing, Inc., we, as a company, we donated money to the volley ball team to purchase 36 warm up uniforms for the girls. My daughter was on the freshman team and I was team mom and proud of it. I never missed a game and I drove to all the away games with team players in my mini van. I made sure they had sandwiches, fruit and water for all the away games and water for all the home games and practices.
    On, December 13th, Citibank in Carmel, California wrongfully terminated me. On, Dec. 15th, 2005 I received a letter via UPS telling me that I had been terminated on the 13th. At the time I was terminated I was in the middle of a pending workers comp case which wasn’t denied until Dec. 21st, 2005, this is in violation of code 132A of the workers comp law. Also, I had been out of work since the 6th of December with a doctor’s note, 2 notes that excused me from work from the 6th thru the 16th. I was out due do work related stress and anxiety. My doctor called in for me, upon my request, spoke to Kathleen and faxed in my doctors note on 12/12/05. According to HR, Chrys Smith, I was terminated for ‘ failure to follow call in procedure’ on 12/13/05. My doctors note which had been faxed in on the 12th was returned to me with my letter of termination from Jeff Ursine, acting manager of the branch. The note clearly stated that I would be out from the 12th thru the 16th.
    I went and spoke to an attorney in Salinas, California and after about 45 minutes to an hour of listening to what I had to say, they took the case on a contingency basis. Also, I have filed a complaint with the EEOC and they have launched an investigation on my behalf.
    I was not allowed an exit interview, which is their policy, nor was I ever asked to turn in my keys, which is also their policy. I was a very good employee and my reviews can prove this, one of them even stated the I
    ‘ Greatly exceeded expectations’. I was the Head teller, a Notary and the only Spanish-speaking teller. Before some one is terminated they are, per their own policy, to consider the employees performance. I worked the for 4 years 2 months and 6 days.
    Please take some time and read the pages I have sent you and also forward it to your friend Oprah because when you and her speak people listen. This situation has caused my family and I emotional and financial burden and I need some help. Corporate America needs to be kinder to their employees and more understanding of their personal needs.
    I am currently on disability and the legal system is too slow, I need help now. Due to loosing my job I can no longer offer the athletes at Seaside High School the financial support that I was willing to give them but I will still give my time. We need more parents like me, please help me.
    Sincerely,
    Damari C. Stratford
    1291 Ord Grove Avenue
    Seaside, Ca. 93955
    Home phone: 831.583.9077
    Dear Office of Thrift Supervision.

    RE: letter dated 06/05/06
    Case # 0505382006
    Citibank advised you that Human Resources and Employment Legal Departments have handles this internal matter. How did they handle this matter? They lie to clients about why I am not there. They tell clients that I left to work for my husband, this is a lie. Lisa Austin from Citibank Benefits departments states that when I come back to work they will set up payments for arrears regarding my benefits yet how can I go back to work if they fired me? Citibank states in a letter to a former clients on 3/13/06 that they would like to thank her for the comments on “our former” employee.
    Citibank lied to the Department of fair Housing and employment and they are telling lies to clients, what else will they lie about? Citibank never offered me FMLA, violated Labor codes and this is all I get?
    I would like details of what was said. If Citibank will lie to the DFEH and clients they will lie to you also.
    You say you can’t provide me assistance but Citibank gets away with lies, wrongful termination, etc. I was not fired at work I was fired while at home, ill with a doctors note. How can they get away with ruining my life and lying to clients about it. Their Human resources department has had me listed as terminated, then on short term disability and now on leave of absences, so which is it? Am I suppose to go back to work there when my doctor releases me from disability. If I am an active employee on leave of absences then why did they send me my pension, change me employee rate on my credit card and make me do something with my 401k?
    Would you kindly ask them what my status is ?
    Sincerely
    Damari Stratford

  7. WaltDe Says:

    Keep up the great work on your blog. Best wishes WaltDe

  8. Helga Says:

    Your site is very convenient in navigation and has good design. Thanks!

  9. anon Says:

    Citi adds in the fraud protection to help keep your money from getting stolen. Sure it’s an inconvenience when they shut it off, but learn the first time you idiot. If they do it once, maybe let them know ahead of time when you’re going somewhere outside of your “usual” spending range. It doesn’t take a rocket scientist to figure that one out. If they didn’t have that protection, and someone did steal your account number, what would happen? Yeah, you’d call them crying and bitching just like you’re doing now. Some people just can’t be satisfied.

    Dimari – shut up. You’re an idiot and your employment was AT WILL. The day you had a doctor’s note was probably your ONE in TWO HUNDRED excused absences, and mixed with your poor performance you just weren’t cutting it for the company.

    Citibank isn’t the ultimate company without any flaws – no, that’s not the case anywhere. No company is perfect, but Citi is worth over $1 trillion for a reason. They’re in 100+ countries for a reason. They have over 300,000 employees for a reason. That reason is because they know what they’re doing. You just want to whine and complain, so go ahead. While your name is worth $5, complain to theirs worth $1.7 trillion.

  10. Damari Says:

    Thank you for all the comments, good, bad and indifferent.For those of you whom I upset I am very sorry. It has now been about a year and things are moving along, yes I have had some, alot of therapy, this hit me hard but we are moving on. I have 2 attorneys dealing with this. I admitt that I had alot to learn and I have learned that we really don’t matter to corporate America it really is just about profits. My fight is not just for me but for all those wrongfully treated by corporate America. I didn’t realize that all caps was so offensive, sorry to that one. Life is all about learning and this was a very hard lesson for us. Again, sorry if I offended anyone I am getting better now. As far as the manager goes, he will just have to live with what he has done and I wish him and his family the best hoping that no one ever treats them as he did us. God Bless Us All

  11. Bill Says:

    DAMARI has some very serious problems – himself, not Citi. Give it a break, my man.

  12. Damari Says:

    Working mother at Citibank, how did they make the list of the “Best 100 Companies for Working Mothers? Please forward to anyone that could help us, thanks.
    Please help us if you can along with the Senator

    To: Senator Barbara Boxer, Feb. 18, 2007
    Also: Jason J Chan,
    1700 Montgomery Street, Suite 240
    San Francisco, Ca.94111

    Regarding your letter of February 5, 2007, thank you. You state that you will submit a formal inquiry to the U.S. Department of Labor (DOL) and that this may take up to 4-5 weeks. In that case I have taken the liberty to put together this binder as to hopefully speed up the process or maybe just so you have it to review.
    In this binder I can show the Jeff Ursino was not fair and equal to all the employees and although others violated policy I am the only one he fired. Citibank did not follow their own policy much less that of the Ca. Labor laws and codes.
    I don’t believe that Citibank has been honest with their clients as well as the DFEH and DOL.
    Citibank did not submit a new statement regarding 11/15/05 to the DFEH and seem to stand behind their “ bad Information”. I worked the day they state I called in and supposedly stated that I would be out the rest of the week, not true. What else is branch 915, Jeff Ursino, Kathleen Munoz and their corporate attorneys in New York willing to lie about?
    Please help us get to the truth about why Jeff really fired me. Why does Citibank stand behind Jeff and his lies and much more? The teller that left about $10,000.00 out is still working their and to my knowledge was not written up and yet this was worse for the bank than me just wanting to care for my daughter and having my doctor call in for me.
    Jeff made error after error with the write ups and the firing procedure of Citibank. Why did Jeff Ursino and Citibank feel I wasn’t worthy of an exit interview? Why was I fired at home and not at my place of work? Why was I not given a verbal or informal warning as is Citibank policy?
    Please go through or have someone review my notes and proof of their dishonesty. Please help us and all those wrongfully terminated by corporate America.. It is time for Corporate America ethics Reform. Senator Boxer if I had been a bad employee I would have just walked away but I wasn’t. I have letters from clients that truly appreciated me and my work and even Citibank has acknowledge that I was great for the Carmel branch, so why fire me and throw me out like yesterdays trash? Because Jeff Ursino just didn’t like me and was out to fire me from the moment he threaten me with job abandonment before I had ever missed a Saturday. Why? As I told Dr. Lowell and all the other doctors I have seen, “this just doesn’t make sense!” I have spent the past 14 months fighting for my rights, please help me and my family, we need more moms like me that want to be their for their children and teenagers are children.
    I look forward to hearing from you, thank you so very much for writing back or at least someone from your office, thanks Jason J. Chan.
    Sincerely,
    Damari Stratford
    1291 Ord Grove Ave, Seaside, Ca 93955-3119
    Cell 831-236-0112 Home 831-583-9077 Fax 831-393-9464

    God Bless Us All

  13. Tina Says:

    well, if it is one thing i learned from working in a customer service environment, is that you can never please everyone. the ones that you don’t please, it doesn’t effect your ability to do your job. only their ability to progress. citi is a wonderful company. stop your whining, because no matter what you say. they will remain.

  14. tuttotesti Says:

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  15. Damari Says:

    PETITION
    Please help us by signing our petition regarding …
    “Working mothers and Citibank ethics.”
    Go to– http://my.Care2.com/dcsbears
    Mother fired, 12 days before Christmas, while out ill on a workers comp pending case, with a doctors note, fired via UPS. Citibank broke California labor codes & some employees at the Carmel branch & Citibank attorneys have not been honest with the Department of Fair Employment & Housing, Department of US Labor, Wage & Hourly Division & their clients in Carmel. Citibank attorneys & employees submitted false information, the lies must stop.
    Force Citibank to tell the truth.
    Time for Corporate America Ethics Reform.
    Stop corporate bullying.
    Send me an email if you have any problems signing in at:
    ( Dcsbears@yahoo.com or Dcsbears@aol.com )
    I strongly feel I was fired for putting my daughter first, please help us reach our goal of 100,000 signatures.
    What kind of manager fires you while ill?
    Thank you, Damari
    How did Citibank make the list of the:
    “BEST 100 companies for Working mothers”?????????
    Court date is coming up on June 14,2007
    All signatures will be forwarded to Senator Barbara Boxer
    Why does Citibank lie to clients about firing me? They have told their clients that I left to work for my husband, that I am on vacation, that I don’t work Saturdays, anything but the truth. They even lied about me calling in sick yet my time card proves I was there and my time card was approved by the supervisor.
    Please help us, how does the little guy fight Corrupt American Companies?
    Working mother and Citibank ethics
    Working mother at Citibank, how did they make the list of the “Best 100 Companies for Working Mothers? Fired for putting daughters needs first? Fired via UPS, 12 days before Christmas?
    Please forward to anyone that could help us, thanks.
    Keep this story going so we can get help. Tell a friend to tell a friend, how else can the little guy fight corporate America?
    Please help us if you can along with the Senator, this letter was sent to the Senator:
    To: Senator Barbara Boxer, Feb. 18, 2007
    Also: Jason J Chan,
    1700 Montgomery Street, Suite 240
    San Francisco, Ca.94111
    Regarding your letter of February 5, 2007, thank you. You state that you will submit a formal inquiry to the U.S. Department of Labor (DOL) and that this may take up to 4-5 weeks. In that case I have taken the liberty to put together this binder as to hopefully speed up the process or maybe just so you have it to review.
    In this binder I can show the Jeff Ursino was not fair and equal to all the employees and although others violated policy I am the only one he fired. Citibank did not follow their own policy much less that of the Ca. Labor laws and codes.
    I don’t believe that Citibank has been honest with their clients as well as the DFEH and DOL.
    Citibank did not submit a new statement regarding 11/15/05 to the DFEH and seem to stand behind their “ bad Information”. I worked the day they state I called in and supposedly stated that I would be out the rest of the week, not true. What else is branch 915, Jeff Ursino, Kathleen Munoz and their corporate attorneys in New York willing to lie about?
    Please help us get to the truth about why Jeff really fired me. Why does Citibank stand behind Jeff and his lies and much more? The teller that left about $10,000.00 out is still working their and to my knowledge was not written up and yet this was worse for the bank than me just wanting to care for my daughter and having my doctor call in for me.
    Jeff made error after error with the write ups and the firing procedure of Citibank. Why did Jeff Ursino and Citibank feel I wasn’t worthy of an exit interview? Why was I fired at home and not at my place of work? Why was I not given a verbal or informal warning as is Citibank policy?
    Please go through or have someone review my notes and proof of their dishonesty. Please help us and all those wrongfully terminated by corporate America.. It is time for Corporate America ethics Reform. Senator Boxer if I had been a bad employee I would have just walked away but I wasn’t. I have letters from clients that truly appreciated me and my work and even Citibank has acknowledge that I was great for the Carmel branch, so why fire me and throw me out like yesterdays trash? Because Jeff Ursino just didn’t like me and was out to fire me from the moment he threaten me with job abandonment before I had ever missed a Saturday. Why? As I told Dr. Lowell and all the other doctors I have seen, “this just doesn’t make sense!” I have spent the past 14 months fighting for my rights, please help me and my family, we need more moms like me that want to be their for their children and teenagers are children.
    I look forward to hearing from you, thank you so very much for writing back or at least someone from your office, thanks Jason J. Chan.
    Sincerely,
    Damari Stratford
    Home 831-583-9077 Fax 831-393-9464
    AS OF 4/21/06 SENT TO THE GOVERNOR
    I SPOKE WITH THE EMPLOYEE RELATIONS DIRECTOR OF CITIGROUP TODAY, IT WAS ADMITTED THAT THERE WAS SOME WRONG INFORMATION GIVEN TO THE DFEH REGARDING THE 15th and17th OF NOVEMBER, 2005. CITIBANK WILL BE SENDING IN A “NEW’ RESPONSE DUE TO NOT DOING THE INVESTIGATION THOROUGHLY THE FIRST TIME. SO WHAT ELSE ARE THEY NOT DOING THOROUGHLY OR ETHICALLY?
    THANK YOU
    As of 2007 they never submitted the correct information
    A BETTER EXPLANATION Mother fired by Citibank for no good reason
    I am searching for an Employment Attorney willing to work on a contingency basis. I was fired while I was out sick, the managers states in a note added to my personnel file that he had called me to see if I would be coming into work on Dec. 13th but yet with my letter of termination he returned to me the faxed in doctors note, faxed in at 3:44p.m. on 12/12/05 by my doctor, which clearly stated that I would be out from 12/12-12/16/05. He sent me my letter of termination thru UPS, which arrive on 12/15/05. The manager knew that I was out on work related stress and I had a workers comp case pending. The manager states that I was fired for not complying with my warning and I asked how I could comply if I wasn’t there to comply so then I get a letter from HR stating that I was fired for failure to follow the call in process but my doctor had called in for me on the 12th due to my stress level and blood pressure. The doctor had spoken to the supervisor on the 12th so they were aware that I wouldn’t be in on the 13th and my doctor has the notes on my file that she had made a call in for me. Citibank did not follow their own procedures when they fired me. The EEOC has given me the right to sue and the letter arrived on 2/17/06 so my 90 days have started. The DFEH has also launched their own investigation which Citibank received notice on 1/23/06 and should be responding to the notice any day now, (as of 3/8/06they haven’t responded). I had an outstanding performance history with the bank; I had worked there for 4 years 2 months 6 days. I was the head teller one of the notary and the only Spanish-speaking teller. I have at least 40 letters of support from Citibank clients and I can prove that the manager was not equal with all the employees and although he was aware of the teller cooking the books under the direction of the supervisor none of them were put on corrective action yet I was written up for missing my first Saturday and then again when I missed my 2nd Saturday although I had a doctors note to be out of work due to my blood pressure and stress brought on by the manage and the unfairness in treatment. I had been threaten with job abandonment but at that time I hadn’t missed any work long enough to be accused for this. Citibank violated code 132A of the worker comp law and I do have an attorney for that but they are unable to deal with all the other issues. I have a strong feeling that the manager never told HR that my doctor had called in for me nor did he share my doctors note with them, he is to get approval from HR before firing me yet fired me by 4:30 pm or so, I had also emailed him that day at 1:45 pm and explained that my doctor had spoken to the supervisor and faxed in a note, again he was aware that I wouldn’t be in. The manager had called my cell phone and left a message at about 10:25 am, he states that he called because I hadn’t called in a half an hour prior to my shift, which started at 8:30 a.m., why did it take him 2 hrs before calling me? And I would bet that the supervisor had made arrangements to have a teller there to cover my shift since my doctor called her. Please help my family and I. Sincerely, Damari
    Please forward to anyone willing to help us, thanks>
    March 8, 2007
    To: Senator Barbara Boxer
    Also: Jason J Chan,
    1700 Montgomery Street, Suite 240
    San Francisco, Ca.94111
    Dear Senator Barbara Boxer,
    On, 3/7/07, I received a notice from Citigroup, HR Communications Unit in New York, regarding Corporate benefits for January 2007, I have included a copy with this fax to you..
    I am at the point that I feel this is harassment, why, because Citibank fired me on 12/13/05. It is very upsetting to me every time I receive these notices, it is a constant reminded of everything I have lost due to the unfair and unequal treatment of employees by Jeff Ursino and Citibank. I have already been sent my 401K check due to my termination, I am not contributing to this program so why does Citigroup keep harassing me with these notices. Remember that last October, 2006, Citigroup sent me a letter ( 10 months after firing me) thanking me for 5 years of services and looking forward to 5 more years, why, they fired me. I would have made it to 5 years, as I had no plans to leave the company, but I was fired 12 days before Christmas via UPS. That notice was again just another reminded of what could have been and what I have lost. Please ask Citigroup to stop harassing me with these notices for they are very upsetting to me.
    Also, on 3/7/07, I received a letter from your Director of Constituent Services, Eric Jose Vizcaino, regarding a letter I sent you and it states that my concerns are being forwarded to the Director of the California Department of Fair Employment and Housing, Suzanne M Ambrose, for her review. Again, Citibank attorneys explained to the DFEH, how and why they fired me and as I pointed out to you in an earlier letter, Citibank lied to them about me calling in on 11/15/05, Citibank states that I called in and said I would be out the rest of the week. Again this is a lie, I worked that day. Sheri Paulo, Employee Relations manager of New York for Citigroup, had told me that they said this due to being miss informed , when I brought this lie up to her attention, she said that they had been given bad information and that they would correct this by sending in another statement to the DFEH, and to my knowledge they never did and instead stand by their lie. I have sent you a copy of my time card for that week and other information regarding their statement to the DFEH. Why does Citibank tell the DFEH that I was fired and Ronan of the US Dept. of Labor that I am still employed. They also told Ronan that they would send me a letter explaining how I am still employed, but I never received this letter, why? Last June, Citigroup gave me stock, which I refused due to being fired and Chuck Prince office acknowledges receiving my letter explaining that I had been fired and that I should not have been issued the stock and they took the stock back. I have also sent you a copy of that letter in the black binder which I sent to your San Francisco office, did you receive this binder?
    Please , Senator Boxer, please help us get to the truth, it is as if Citibank doesn’t know what the left hand is doing or the right hand is doing, please help stop the harassment. How many more letters am I going to be sent by Citigroup informing me of everything I have lost.
    Sincerely,

  16. Michael C Fers Says:

    You mean they actually gave you a reason you were terminated? Good for you. I worked there 13 years and recieved great reviews every year. The desk I was responsible for had a record year in 2005, yet I was demoted in September,with no reason given,and terminated in January with no reason given. Tim Douglas and Barry Winter were responsible for this egregious act. These people are just bad individuals who make tons of money and could care little for the hard working people under them. They have no good qualities as human beings and in the end I am sure will get what they deserve for their on selfishness and abhorent behavior.

  17. sarah Says:

    so I have seen some of you complain about the merchant database compromises and your card being closed. you do realize this is not a compromise from citi? this is somewhere you are using card that there database became compromised. There was a lot of news on one individual who compromised hundreds of thousands of cards recently. Citi is not legally allowed to give out the information while it is under investigation. This is done to you as a security precaution. would you rather get fraudulent charges on your account? And with the merchant database compromise they send you a new card right away and you have 30 days to switch over to the new card number. The old card number does not auto shut down right away. Everyone stop bitching. If you don’t like credit cards then don’t use em! And if you can’t afford for you credit card to get closed temporarily, then you should seriously rethink your financial habits.


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