Memory leak in Windows Live Messenger?

July 17, 2006

I downloaded the final RTW version of Windows Live Messenger a few days ago and it had been working well for the most part. Rose had mentioned that Messenger seemed to be crashing her computer, taking up almost 100% CPU and over 150MB of RAM. I thought that sounded a bit high, but her computer (my old IBM T30) is 4 years old, so I figured maybe it was just that it’s a bit outdated.

But lo and behold, a few hours later, my computer started getting really slow – quite a surprise since I wasn’t doing anything really and my computer is a totally decked out Pentium D 930 with 2GB of RAM and a 10k RPM SATA system drive. I looked in taskmgr and I see msnmsgr.exe going crazy at 48% CPU and using over 200MB of RAM (and the mem usage was growing while I was watching it). Looks like there might be a bug in there…

MSNMsgr.exe going bonkers

Note to Windows Live Messenger folks who might be reading this: it seems like a long haul bug. It only seems to happen after the client is running for a long time. Normally my messenger uses < 60MB of RAM and takes up < 10% CPU, even when I’m running a 2-way video chat session. Let me know if you need more repro details. Thanks!

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157 Responses to “Memory leak in Windows Live Messenger?”

  1. Ruchit Garg Says:

    I am sure they are watching this post :), i never faced such problem though

  2. Blackdaze Says:

    Yep… I’ve had the same issue running Live Messenger on 3 different machines. My home machine (a P4 Prescot with 2gb ram) was almost at a complete halt when I opened the task manager to see exactly what you are seeing. This only happens after the messenger has been running for several hours (or days). killing msnmsgr.exe and restarting the messenger seems to solve the problem, but even then it takes 50mb memory and up to 10% CPU (extremely high for any IM client).

    The second machine is my work machine. A P4 3.00 GHz with 1gb ram. Again, after several hours/days of use, 200+mb ram and 50+% CPU usage… and again, on my laptop (Celeron 1.4GHz with 512mb Ram) same results. Sad too because the client seems really cool…


  3. Same issues here. Very frustrating. I believe I observed similar behavior with the old MSN Messenger clients. Very sad as this client is very accessible.

  4. Pukkar Says:

    Same here. Our company uses Windows Live Messenger (small biz, cant afford live communications server). Some of my employees experience lag and when you go to the taskbar the culprit is the Messenger process. It runs at 99% CPU!!

  5. wei ce Says:

    i’ve the same issues using yahoo! messenger with voice beta

  6. Blame Says:

    Messenger 7.5 definitely has the bug, as well. The concensus seems to be that it was introduced in 7.5. Good times.

  7. Blue Screen Says:

    Same issue, I never had much problems with the older versions. Now it seems to crash when heavily loaded. I had been sharing out some video files(10-20Mb)it crashed a few times while synching the files.
    Of course the crash report keeps telling you it is a bad driver??
    Ugh


  8. Simmilar issue on 5 machines now differnt brands and specs. Seems to be caused by enableing shared folders in my case. I hope they get this corrected and ideas on a fix?

  9. Mike Says:

    We tested it a bit at work. The software works fine until you activate the sharing folders. As soon as messenger tries to sync the sharing folders with another user, you’ve got about 30secs before comp starts lagging (messenger using all resources) and reboots.

    Don’t use the folder sharing feature, and you should be fine.

  10. Janeice Says:

    same here…..everytime I use the file sharing…it crashes and continues to crash till re-boot completely. Hate the damn thing

  11. wuneyewilly Says:

    Mine was doing it with 7.5, then upged to Live Msgr8 and it still doing it. CPU at 99% and must end task, then Outlook goes to 99%, end task, then iexplorer or explorer to 99%….attempt reboot, eventually successful. If I do not log on to Live Msgr, system is fine for days, log on and becomes crippled after 2-3 hours. Web is full of identical posts towards 7.5 and 8, and has apparently been happening for quite some time. Switching to Trillian…

  12. soldidude Says:

    same here – and constantly crashing. three diff machines.

  13. pete Says:

    been having major issues on my pc running windows live messenger. what i assume to be a memory leak caused my pc to restart by itself constantly. this is on a P4 3.4ghz 2gb ram. disabled the the share folder thing and it resolved itself.

  14. chuchinboy Says:

    Same problem here, my computer its a 1.8 ghz and 256 of ram and the msn messenger halt the computer or almost frezze at all and goes to a 90 % of the cpu.
    This Thing it’smaking me crazy.

  15. anthony Says:

    I do believe your problem is the FLASH (macromedia / adobe now) adverts. Please use a-patch to disable adds for testing. (or remove macromedia FLASH temporarly)
    I had these exact same problems with internet explorer when my set homepage started using FLASH adds. BTW my Live Messenger is using 60-70megs to just show the contacts list. however closing it (minimise to task tray) and even when you have a few chat windows open the memory reduces to 3megs. WTF :) . pity nobody at microsoft know’s how to code eh. (how can you have a minimum requirement of 128megs in a machine if their stupid chat software is going to use 70megs of that for nothing.)

  16. Twitch Says:

    Iv’e got the same problem – crashing all the time with Live. Ended up going back to 7.5 as i had no probs with that. Can microsoft do anything correctly??

  17. AcE Says:

    Hi all, yes I have the same problem. My pc just reboots when I enable my shared folder. This just happened suddenly, I was always able to used the shared folder before. Now it suddenly stopped working. Does anyone have a solution for me? I really want to used this feature again.

    Your help is very much appreaciated!
    AcE

  18. anthony Says:

    hey ace, according to what i’ve read from microsoft, even tho it’s in the official release it’s still very beta. Also more like than likely it relies on netbios. Personally i wouldn’t use it mate, but since you do, the only thing microsoft say for definiate, is only enable it for 1 or 2 people. Don’t use it with 3 or more as it will slow your pc down, and cause all sorts of issues, can you confirm how many people are enabled in the shared folder userlist?

  19. AcE Says:

    Hey Anthony, thanks for your reply! I used to have around 3-4 people sharing folders with. But ever since I’ve been having this problem, I removed everyone’s folder, disabled the shared function, uninstalled WLM and reinstalled it. Now I only want to share folder with 1 user. Unfortunately it seems that whenever it starts to synchronize, the pc just reboots wihout warning.

    However my computer system log reports a System error 102, event 1003:
    Error; 000000f4, parameter1: 00000003, parameter2: 81f1ccd8, parameter3: 81f1ce4c, parameter4: 80604450.

    I appreaciate your help buddy!
    AcE

  20. Rod Says:

    Same issue. Everything started when I tried to create a shared folder. How can I solve the problem?? Anyone.

    Now if I use Windows Live Messenger my computer crashes every 5 minutes.

    I will apreciate any help.

  21. Confused Says:

    When I boot up my comp, it runs on a total of 196 Mb allocated RAM. If I start WLM, log in, log out and exit WLM the taskmanager says that there is 230 Mb allocated RAM. If I do this procedure once more it says 270 Mb and so on. But if you count all of the memory usage numbers for the processes in taskmanager I get still get the sum of 196 Mb. Really weird. So after a day of some chatting with WLM crashing a couple of times my RAM usage is about 700 Mb :S

  22. dalibor Says:

    Hai,i have a big problem.Live messenger runs in idle mode very good without problems.I can chat too,but however i want to make call or video call my windows xp SP2 freezes and then i must to restart my PC.It does every time,i want to make call or videocall.
    When i had MSN messenger 7.5 i could make call or videocall without problems and then i don´t knoww what to do.It´s very awful when i do call and my PC freezes.
    My PC: athlon xp 2800+
    MB: asus A7V600-X
    GPU:FX 5200-X
    512 MB of ram
    win xp sp2
    thanks for every reply

  23. hatein msn Says:

    i carnt stand msn no longer my pc is runing on a p4 with 2gb or ram and at the moment it seems to be working but i have had a few problems nemurous amount of times and now it wont let me create a sharing folder it says that my computer doesn’t upport this feature :( i carnt stand this much more:@

  24. Warren Cox Says:

    Had the same issue with pc crahing when in Live messenger. Changed the memory setting from letting windows control memory allocation to the performance setting. It works fine now and I can run Live as well as other applications without my pc rebooting every 5 minutes. Hope it works for you.

  25. Miu li Says:

    yes i had this same restart problem with windows live messenger… it was working ok the first few days. then it after a while as soon as i sign in it restarts the pc. i thought it was something i did or some spyware i cuaght that made it restarts. thx to this thread i sorta get whats going on. my msn 7 at home doesnt restarts but i noticed if i leave it on for a whole day or night the memory tends to be low. a small message pops up saying that computer is low in memory =S um yeah =^_^=

  26. omar Says:

    Same problem here!

    The VM used my the Messenger goes up to 1.6 GB !! I then start getting no VM errors that wont go away till I kill the process in the task messenger.

    Maybe this is why they are releasing the 8.1 version so soon. Anyways, MS people , we demand some answers..

  27. tock Says:

    SAME PROBLEM!!!,
    1. slow to load
    2. slow to sign in
    3. freeze up my system or slow down.!!!

    conclusion,.. microsoft dont know how to program a simple chat prograM????, take up lots of memmory? just for a chat program???…
    what will happenin next 2 years, do we need multi(4+) core processor with 10gb of memmory to run a simple chat program!!!, how can we trust there os if a chat program can be so complicate to make one!
    mkaing me think of ICQ 4-5 years back that can do almost samething here…
    only if all my friend would still be using it ,i wouldn’t have to using this..
    problably have to go back to messenger 7.5… with less feature than ICQ..

  28. AcE Says:

    Any idea if anyone from Microsoft is reading this forum? We clearly need answers, updates, anything… I sent them some emails a while ago, but I guess they’re too busy programming a new release ‘cos I haven’t heard anything from them ;)

  29. Ben Says:

    I just ran into the same observation: MSNMSGR is peaking at 1GB of private memory !!!

  30. lucygoosy Says:

    Computer monitor doesn’t come on.
    Eventually does after about 6 tries and then it crashes whilst loading up.
    I try again and this time it takes about 5 minutes to load…and then the process starts over…and over..3 times or four.
    I eventually get the thing on after about half and hour and it crashes just before I save my coursework.
    I have a tantrum and don’t use it till the next day.
    History repeats itself.
    “Changed the memory setting from letting windows control memory allocation to the performance setting”. I don’t understand this so I’m going to try and uninstall windows live messenger which is obviously the culprit as the crashing happened after I installed the stupid thing.

  31. Tony Says:

    Recently built a new syetem, amd 2800 sempron, gigabyte motherboard, ive had endless problems with Firefox, Messenger live and some other random problems!!!! even my clock was being set to another time everytime the crash happened..

    I removed Messenger live 8 and oput 7.5 back, system is running atreat :)

  32. Cory Says:

    I had Yahoo Messy 8 just crash my pc. Not just Yahoo, my whole pc. It slows down and increases cpu usage before becoming unresponsive. It happened multiple times, I only use MSN for hotmail.
    I’m using an older mobo with a p4 1.8ghz xp pro.
    Nothing shows up on Norton.

  33. monorom Says:

    I agree. that damn thing consumes 1.5 gb ram here =O

  34. ilyas Totonto Says:

    Guys ..! i have the same problem..! Yahoo sucks my pc..!

  35. L Says:

    I have the same problem, but i disable de auto-restart of windows and take a look to the error.

    I have the spanish version of windows XP, but the code can be easily understood

    La instruccion en “0x20b0f483″ hace referencia a la memoria en “0x000002c0″. La memoria no se puede “read”
    Haga click en Aceptar para finalizar este programa.”

    So in 0x20b0f483 and the memory 0x000002c0 have some issues.

    Anyone have the same problem?

  36. Stu Says:

    Hi

    I just got a spanky new puter, & has been running messenger 8.0 with no issues until today, when I downloaded and installed the JAVA sun update. ONce that went on, my computer rebooted eervy five minutes if I had Messenger open.

    Have disabled the file share, *fingers crossed*

  37. David Says:

    Hey,

    I have recently had motherboard etc replaced in my machine. Hard drive was wiped, reformatted and everything reinstalled. Rather than install MSN7.5 I installed WLM 8. This was in July. Worked a treat and I was very impressed with it (apart from pending requests, which would not let me decline them!)

    Last week though, it began freezing and running CPU up to 100%. Mem did not seem to be too high. Would work on and off, but sick of rebooting every half hour I uninstalled it and re-installed MSN 7.5.

    Everything worked fine for a day! Now 7.5 is doing the same thing!

    Anyone got any more ideas – dont have file sharing activated.

    Thanks,

  38. anne Says:

    this messenger live is worthless, i installed it on a brand new laptop, it freezes everything, then even to uninstall the program screws up the pc, i went back to 7.5. i don;t even do file shareing.

  39. bAsem Says:

    this is soo frustrating whenever i open my messenger it crashes my pc and i have to hard restart my pc .. am using gaim for now untill they fix this issue my ram is 512 and i never used to have this problem up untill 3 days ago :S :S

  40. Stu Says:

    okay

    I uninstalled the latest JAVA sun update, and now MSN is no longer crashing or rebooting my computer.

    Not sure what the fault was, but now its working.

    Hope this helps someone out there

  41. stu2 Says:

    okay

    I uninstalled windows, and now MSN is no longer crashing or rebooting my computer.

    Not sure what the fault was, but now its working.

    Hope this helps someone out there

  42. darkdeathrip Says:

    Hi same problem here.
    I can hear my computer now :O cracking a bit.
    And just stops.
    I put everything off exept msn live messenger. Its so sloow and my pc is so slow i cant do nothing. exept rebooting !

    i hope this will be fixed soon!

  43. Peter Says:

    Stu, what version of java did you install? 5.06?

    thanks!

  44. RAYA Says:

    CAN someone PLEEASE write back to me ASAP?
    My Windows is crashing too AND MY INTERNET EXPLORER.
    Everytime I go into goodle it will close. Is this cause of the WLM or is it something else? Im really starting to hate microsoft.

  45. RAYA Says:

    * oops i meant
    My Windows Live Messenger is crashing too AND MY INTERNET EXPLORER!
    Everytime I go into my homepage google it will close. Is this cause of the WLM or is it something else? Im really starting to hate microsoft.
    Also msn and IE works on Guest BUT NOT on my admin user.
    WHATS GOING ON?!

  46. sl Says:

    my live messenger seems to immediately grab 1GB of pagefile. If i stop the process the pagefile is returned to normal size, even though the msnmsgs.ex process is only using 40mb!!!

  47. xandyponx Says:

    WLM8 is a lousy and very frustrating IM client. It crashes everytime (after 5 minutes from sign in)with the the blue screen (memory leak issues). It seems WLM8 programmers have no fixes for this until now.

  48. AlexT Says:

    Same problem with mem usage.
    I noticed that ZoneAlarm asks about Messenger inet access to act as a server, could this have anything to do with it?
    Ideas anybody?

  49. anouar Says:

    i have that problem when i’m in video conversation or even when having the cam running! very weird!
    but i had the same problem with 7.5
    i have a celeron 1.79Ghz and 512k of ram!
    anybody can help?

  50. Scott M Says:

    I have the same problem both on my desktop and laptop,I cant type a sentence in the message box without it freezing up for about 30 sec. then sometimes I can’t even minimize the windows without it completely freezing up the computer. it’s annoying as previous version didn’t do it. I have a athlon xp 1.8 ghz and 512mb of ram, which should be more than enough for it to run smoothly. it weird as my sister has a very old computer with a 300MHZ amd 128mb of ram and it works perfectly????????????????????

  51. Fahd Says:

    It doesn’t look like they’ve fixed it in the version that was just released last week. Microsoft are useless.

    Here are my task manager screenshots:

    http://fahdshariff.blogspot.com/2006/10/memory-leak-in-windows-live-messenger.html

  52. Diego Says:

    I have Live messenger 8.1 running on Sempron 2800+ 512MB ram.

    It always uses 50-60% of my cpu and almost 100mb ram. If i restart wlm it still uses this much. I really dont like it and do not know how to solve this.

    Image of Task manager:
    http://img.photobucket.com/albums/v202/Sinisterthief/taskmanager.jpg

  53. Ian Says:

    Well…
    My problem is similar, but not exact to all yours. I just bought a Socket 939 AMD Athlon 3500+ 2.2Ghz CPU, and a Brand new Biostar Motherboard. This was an upgrade from my last one. I installed it, and everything seemed to work fine, except when i run Live Messenger everything slows WAYYY down. When i open task manager (after 10 minutes of waiting) I can see “msnmsgr.exe”, except the memory usage, and CPU usage are totally normal. However, taskmanager is telling me that my CPU Usage is 100%!!

    Windows messenger however, work fine…

  54. Nick Says:

    Far out im getting the same prob.. only on my laptop.. i havnt changed any settings or done anything wrong.. if i have msn open + anything else i get the “low memory” error on windows.. its annoying..

    PLEASE HAS SOMEONE FOUND A FIX FOR THIS.. on my other pc it works perfectly.. im so confused and stuck

  55. john Says:

    im gettin an errror message that reads this application failed to initialize properly (0xc0000022) click on ok to terminate the application..
    my windows live messenger has been working for weeks until now???

  56. Dave Says:

    Hi guys I have found an answer to the problem. The reason why this is happening is because of flash. Go into add and remove programs and delete any macromedia flash files. Next, download the latest version. WLM has been working fine for me ever since I did this.

  57. kj Says:

    Hello,
    OK, so first what firewall is running? Has the firewall/antivirus software been updated if it is 3rd party? Another way to determine the login issue is to create a connectivity log (tools/options/connections/advanced)
    This log will tell you where the error is occuring and if there is any contact with the messenger server (if you can read it)
    The latest version of flash must be installed in order to view the flash related features: winks, smileys packs, games etc.

    The best version of WLM is located at ideas.live.com

    Another thing, if you are using a router it may need to be configured for UPnP enabled. A good test is to disconnect from the router and plug directly into the modem. This will tell you if your router firewall is causing an issue.

    The best test is performing a clean boot on your OS. This will also prove that a 3rd party software is conflicting with the applications. Refer to: http://support.microsoft.com/kb/310353 for steps on clean booting your OS

    I hope this helps :)
    kj

  58. Ivan Alvarez Says:

    the reboot problem due to messenger live was solved by disabling the sharing folders option… nice!

  59. Larry Says:

    OK, I am having similar problems on one of our PCs with WLM. One PC works fine without any problem. The other PC (System IS up to task of running MSNmsgr.exe)works fine with the NON-Live version of MSN Msgr, but when I upgrade to LIVE, and run it, the system slows to a crawl, MSN LIVE Msgr NEVER opens allowing me to login or change options, and the only way out is to use Task Mgr to END Process msnmsgr.exe. During this slowdown and especially when I open Task Mgr, the screen blinks between the normal and a black screen. It is almost as if LIVE knows I am gunning for it and attempts to prevent me from doing the END Process. If I uninstall LIVE Msgr and use the old version all is well except when I try to use it to open a video session with someone who has the LIVE version when it tells me I must upgrade. THANK YOU MICROSOFT FOR FORCING US TO UPGRADE TO SOFTWARE WRITTEN IN YOUR USUAL CRAPPY STYLE!! ANYONE OUT THERE HAVE ANY IDEAS? I have configured my router properly as well as my firewall. I will try removing Flash as has been stated here. As for the shared folders, I cannot turn that off since LIVE never opens to allow me to login.

  60. Larry Says:

    one last time on live messenger, but this time i found the problem! as shown in my previous post, the machine slowed down to excruciating and live messenger never opened. after unsuccessfully reconfiguring my router, firewall and a host of other things, i took a look for updated nvidia drivers for my geforce 6800 xt and downloaded them. the installation instructions say to first remove any and all previous nvidia video drivers. this of course caused the machine to boot into plain vga 640 x 480 instead of the 1280 x 1024 native resolution of my lcd. lo and behold, when i reboot after removal, live messenger opened and logged me in! next, i installed the new drivers and rebooted. when the machine came up, i was back to the slowdown i started with and figured that i had not found the problem, so i used task mgr to kill live. however, when i configured my video drivers to the proper settings and then restarted live messenger, the problem was gone. performance is as it should be and live messenger now works as it should. i hope this helps someone out there with this very frustrating problem.

  61. Charly Says:

    live messenger was crashing my brank new, no other programs installed HP laptop.

    gone back to 7.5 as suggest, logs in within 30 secs. perfect – THATS how it should be!!

  62. Lusidvicel Says:

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  63. nick seaborn Says:

    all u hav to do to stop this problem is stop using “sharing folders”, dont bother uninstalling and all that rubbish, just stop using sharing folders

  64. Grant Says:

    This one is a funny one, coz microsoft just cost me $1500 for a new laptop as my desktop kept crashing and i thought it was my computer about to go…
    Now that is not very good is it!!

    I wouldnt call myself a computer wiz, but I know a bit, and for all those poor buggers out there who dont know anything about computers, they can thank microsoft for forcing them to buy a new computer!

    Its a conspiracy!

  65. Jaban Says:

    I have the same problem – Live Messenger 8.1 Beta (build 0168.00) recently started eating up 60-80% of my CPU and was constantly reading and writing to the hard drive.

    I removed Adobe Flash player and it stopped. I closed Messenger and reinstalled Flash player (9.0.28.0, the same version I already had) and the problem hasn’t come back since.

  66. Gosu1 Says:

    I figured out one way to successfully reproduce the leak. After HOURS, almost 4 to 5 hours of testing my machine for every damn detail, I came upon the nVidia drivers. And I was reading a post above about it happening on a 6800GT nvidia, well mine is the 6200A.

    The problem occurs after the nvidia drivers got updated, I believe it causes some part of Windows Live Messenger to get buggy, maybe a shared file gets used or something. No idea, I hear talks about memory leaks as well. But point is, I then restarted my computer with ONLY Live Messenger, even though all the drivers were updated and boom, massive slowdown. So I knew it was Live Messenger, and it occurs after my nVidia drivers were updated. I’d like to take a poll on how many of you here are also using an nVidia card. Hope this helps…

  67. mordipa Says:

    Before loading Windows Messenger Live my Memory usage is around 500MB. After logging in it goes up to 1.30GB !!!

    I have an NVidia GeForce FX5600 Driver version 6.14.0010.9147 (English). Main Driver : nv4_disp.dll

  68. Matthew Says:

    I’ve posted a poll on this issue at my site . Please come and participate!

  69. FrogE Says:

    NVidia GEForce 6600 GT – updated the driver too and caused almost total lock with 100% CPU usage – disabled MDM debugging service and shared folders in WML. Works ok, now.

  70. joe Says:

    same here – I recently upgraded to Windows Live Messenger 8.0 — every time when start it, it uses 38-56% CPU (of my 512MB), but that’s fine because this takes about only 15 seconds… THE PROBLEM is my system still got “frozen” for the next 20 seconds (total 35 seconds) before it can respond to anything! What’s it doing?


  71. 1/2 SOLUTION TO BUG:

    I faced out the problem: how to reproduce it: invite multiple people a time to a chat-room conversation (click Invite, and select more than one person a time). If one of the nicknames is longer(or contains strange characters – like Plus! character for colors) Live! messenger crashes (frozen with 100%cpu usage). this appens also if when you are in a chat-room with multiple people, someone with unicode chars in name logs in,a dn you click on the balloon notifying the access (the balloon that pops up near the systray).

    it’s a unicode buffer overflow bug… and is a security hole too! can be used to execute code…

  72. anon Says:

    it is a real shame that microsoft, the biggest ICT company cant even write a properly functioning and stable instant messenger style peice of software, it’s not a good advertisement for them or their new Live! gimmick.

    and after witnessing Windows Live! Messenger particularly, i’m never buying another piece of microsoft software. theyre just too shit.

    roll on linux! good bye vista! good bye microsoft!

    I almost reformatted my computer, only to discover low and behold it’s microsoft’s retarded monkey programmers again. Just how did they get where they are today? how did they manage it?

  73. mesYngr Says:

    I too found that the issue was with the sharing folders feature. I was able to fix the crash by installing the windows live toolbar for explorer. Don’t ask me why installing a junky search bar would fix a problem with sharing files, but it did.

    Hope it helps!

  74. JA Says:

    HI,
    Can anyone out there help me with the fact that Windows Live only loads if the internet is turned off? Once its turned on – it (Windows Live) freezes and crashes.

    Ive read abt the “File Sharing” trick, however, I cannot adjust these settings (nor see them) If I am not online – hence my dilemma.

    plz hlp.

  75. rita Says:

    why i am disconected from msn life every minute?

  76. jearrek Says:

    my live messenger is always freezing at all start… when i look to my task manager, i see there’s no awnser…i’ve tried to uninstall all components of live messenger and even restart my pc and reinstall it after, i see that doesn t solve the trouble. does anyone can help me to solve it?

  77. computer Says:

    i dont really kno …so does anyone kno if its only slow when downloading things or getting/watching videos on the live messanger?

    because all i do is talk….
    & some say its slow when you store your display pictures??

    thanx!

  78. Rei Murasame Says:

    For those of you who bothered to use the SP2 symbols and debugger, and put the minidump through it after the STOP Error restarts your PC… tell me if yours is the same as mine – I get this whenever I try to use sharing folders – the system just crashes.

    [ignore the stuff about my kernel filesize]

    Microsoft (R) Windows Debugger Version 6.6.0007.5
    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading Dump File [C:\WINDOWS\Minidump\Mini020307-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: C:\Symbols
    Executable search path is: C:\I386;C:\;C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntoskrnl.exe -
    Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 2600.xpsp_sp2_gdr.050301-1519
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a420
    Debug session time: Sat Feb 3 22:33:35.862 2007 (GMT-4)
    System Uptime: 0 days 20:26:47.455
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntoskrnl.exe -
    Loading Kernel Symbols
    ………………………………………………………………………………………………………..
    Loading User Symbols
    Loading unloaded module list
    …………………………………………..
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 7A, {e2128acc, c000009a, bf8cf270, e7aa860}

    ANALYSIS: Kernel with unknown size. Will force reload symbols with known size.
    ANALYSIS: Force reload command: .reload /f ntoskrnl.exe=FFFFFFFF804D7000,213F80,42250FF9
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for win32k.sys -
    ANALYSIS: kernel symbols have been forced reloaded due to unknown size.
    Probably caused by : win32k.sys ( win32k+13e2 )

    Followup: MachineOwner
    ———

    kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in. Typically caused by
    a bad block in the paging file or disk controller error. Also see
    KERNEL_STACK_INPAGE_ERROR.
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress.
    Arguments:
    Arg1: e2128acc, lock type that was held (value 1,2,3, or PTE address)
    Arg2: c000009a, error status (normally i/o status code)
    Arg3: bf8cf270, current process (virtual address for lock type 3, or PTE)
    Arg4: 0e7aa860, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

    Debugging Details:
    ——————

    ANALYSIS: kernel symbols have been forced reloaded due to unknown size.

    ERROR_CODE: (NTSTATUS) 0xc000009a – Insufficient system resources exist to complete the API.

    BUGCHECK_STR: 0x7a_c000009a

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    PROCESS_NAME: csrss.exe

    LAST_CONTROL_TRANSFER: from 80521b5d to 8053331e

    STACK_TEXT:
    eeecd904 80521b5d 0000007a e2128acc c000009a nt!KeBugCheck2+0x4d4
    eeecd92c 804f51b8 81d5b7f0 e2128acc bf8cf270 nt!MiGetInPageSupportBlock+0xf6
    eeecd9a4 804ebace 0e7aa860 bf8cf270 c02fe33c nt!CcInitializeCacheMap+0x4f7
    eeecd9f4 804e1718 00000000 bf8cf270 00000000 nt!MiInsertVad+0×36
    eeecda7c bf8013e2 bc69b440 00000000 e1eea9d0 nt!VdmFixEspEbp+0x6d
    WARNING: Stack unwind information not available. Following frames may be wrong.
    eeecdaa4 bf801289 00000000 00000118 00007ffe win32k+0x13e2
    eeecdad4 bf888d06 00000022 0070fff4 bf8010a7 win32k+0×1289
    eeecdd30 bf86d09c eeedd4a8 00000002 eeecdd54 win32k!EngMultiByteToUnicodeN+0x1dbf
    eeecdd40 bf8010ca eeedd4a8 eeecdd64 0070fff4 win32k!EngEraseSurface+0x17d0
    eeecdd54 804de7ec 00000000 00000022 00000000 win32k+0x10ca
    eeecdd64 7c90eb94 badb0d00 0070ffec f2f0dd98 nt!KiUnexpectedInterrupt65+0×2
    00000000 00000000 00000000 00000000 00000000 0x7c90eb94

    STACK_COMMAND: kb

    FOLLOWUP_IP:
    win32k+13e2
    bf8013e2 f6461708 test byte ptr [esi+17h],8

    SYMBOL_STACK_INDEX: 5

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: win32k

    IMAGE_NAME: win32k.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 43446a58

    SYMBOL_NAME: win32k+13e2

    FAILURE_BUCKET_ID: 0x7a_c000009a_win32k+13e2

    BUCKET_ID: 0x7a_c000009a_win32k+13e2

    Followup: MachineOwner
    ———

    kd> lmvm win32k
    start end module name
    bf800000 bf9c1180 win32k (export symbols) win32k.sys
    Loaded symbol image file: win32k.sys
    Mapped memory image file: C:\WINDOWS\system32\win32k.sys
    Image path: win32k.sys
    Image name: win32k.sys
    Timestamp: Wed Oct 05 20:05:44 2005 (43446A58)
    CheckSum: 001CB2E4
    ImageSize: 001C1180
    File version: 5.1.2600.2770
    Product version: 5.1.2600.2770
    File flags: 0 (Mask 3F)
    File OS: 40004 NT Win32
    File type: 3.7 Driver
    File date: 00000000.00000000
    Translations: 0409.04b0
    CompanyName: Microsoft Corporation
    ProductName: Microsoft® Windows® Operating System
    InternalName: win32k.sys
    OriginalFilename: win32k.sys
    ProductVersion: 5.1.2600.2770
    FileVersion: 5.1.2600.2770 (xpsp_sp2_gdr.051005-1513)
    FileDescription: Multi-User Win32 Driver
    LegalCopyright: © Microsoft Corporation. All rights reserved.

  79. Rei Murasame Says:

    Apologies, apologies, ignre my first post with incorrect symbols, and look at this instead:

    Microsoft (R) Windows Debugger Version 6.6.0007.5
    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading Dump File [C:\WINDOWS\Minidump\Mini020307-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: C:\Symbols;SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\I386;C:\;C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system;http://www.alexander.com/SymServe
    Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 2600.xpsp_sp2_gdr.050301-1519
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a420
    Debug session time: Sat Feb 3 22:33:35.862 2007 (GMT-4)
    System Uptime: 0 days 20:26:47.455
    Loading Kernel Symbols
    ………………………………………………………………………………………………………..
    Loading User Symbols
    Loading unloaded module list
    …………………………………………..
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 7A, {e2128acc, c000009a, bf8cf270, e7aa860}

    Probably caused by : win32k.sys ( win32k!xxxHungAppDemon+a1 )

    Followup: MachineOwner
    ———

    kd> !analyse -v
    No export analyse found
    kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in. Typically caused by
    a bad block in the paging file or disk controller error. Also see
    KERNEL_STACK_INPAGE_ERROR.
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress.
    Arguments:
    Arg1: e2128acc, lock type that was held (value 1,2,3, or PTE address)
    Arg2: c000009a, error status (normally i/o status code)
    Arg3: bf8cf270, current process (virtual address for lock type 3, or PTE)
    Arg4: 0e7aa860, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

    Debugging Details:
    ——————

    ERROR_CODE: (NTSTATUS) 0xc000009a – Insufficient system resources exist to complete the API.

    BUGCHECK_STR: 0x7a_c000009a

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    PROCESS_NAME: csrss.exe

    TRAP_FRAME: eeecda0c — (.trap ffffffffeeecda0c)
    ErrCode = 00000000
    eax=00000000 ebx=0000000a ecx=eeecda94 edx=00046326 esi=bc69b440 edi=00000000
    eip=bf8cf270 esp=eeecda80 ebp=eeecdaa4 iopl=0 nv up ei pl zr na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
    win32k!xxxRedrawHungWindowFrame:
    bf8cf270 8bff mov edi,edi
    Resetting default scope

    LAST_CONTROL_TRANSFER: from 80521b5d to 8053331e

    STACK_TEXT:
    eeecd904 80521b5d 0000007a e2128acc c000009a nt!KeBugCheckEx+0x1b
    eeecd92c 804f51b8 81d5b7f0 e2128acc bf8cf270 nt!MiWaitForInPageComplete+0x1c5
    eeecd9a4 804ebace 0e7aa860 bf8cf270 c02fe33c nt!MiDispatchFault+0x2a3
    eeecd9f4 804e1718 00000000 bf8cf270 00000000 nt!MmAccessFault+0x5bc
    eeecd9f4 bf8cf270 00000000 bf8cf270 00000000 nt!KiTrap0E+0xcc
    eeecda7c bf8013e2 bc69b440 00000000 e1eea9d0 win32k!xxxRedrawHungWindowFrame
    eeecdaa4 bf801289 00000000 00000118 00007ffe win32k!xxxHungAppDemon+0xa1
    eeecdad4 bf888d06 00000022 0070fff4 bf8010a7 win32k!TimersProc+0xad
    eeecdd30 bf86d09c eeedd4a8 00000002 eeecdd54 win32k!RawInputThread+0×634
    eeecdd40 bf8010ca eeedd4a8 eeecdd64 0070fff4 win32k!xxxCreateSystemThreads+0×60
    eeecdd54 804de7ec 00000000 00000022 00000000 win32k!NtUserCallOneParam+0×23
    eeecdd54 7c90eb94 00000000 00000022 00000000 nt!KiFastCallEntry+0xf8
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    00000000 00000000 00000000 00000000 00000000 0x7c90eb94

    STACK_COMMAND: kb

    FOLLOWUP_IP:
    win32k!xxxHungAppDemon+a1
    bf8013e2 f6461708 test byte ptr [esi+17h],8

    SYMBOL_STACK_INDEX: 6

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: win32k

    IMAGE_NAME: win32k.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 43446a58

    SYMBOL_NAME: win32k!xxxHungAppDemon+a1

    FAILURE_BUCKET_ID: 0x7a_c000009a_win32k!xxxHungAppDemon+a1

    BUCKET_ID: 0x7a_c000009a_win32k!xxxHungAppDemon+a1

    Followup: MachineOwner
    ———

    kd> lmvm win32k
    start end module name
    bf800000 bf9c1180 win32k (pdb symbols) c:\symbols\win32k.pdb\D8788E4736B34ED5B8516DBB9D45E9942\win32k.pdb
    Loaded symbol image file: win32k.sys
    Mapped memory image file: C:\WINDOWS\system32\win32k.sys
    Image path: win32k.sys
    Image name: win32k.sys
    Timestamp: Wed Oct 05 20:05:44 2005 (43446A58)
    CheckSum: 001CB2E4
    ImageSize: 001C1180
    File version: 5.1.2600.2770
    Product version: 5.1.2600.2770
    File flags: 0 (Mask 3F)
    File OS: 40004 NT Win32
    File type: 3.7 Driver
    File date: 00000000.00000000
    Translations: 0409.04b0
    CompanyName: Microsoft Corporation
    ProductName: Microsoft® Windows® Operating System
    InternalName: win32k.sys
    OriginalFilename: win32k.sys
    ProductVersion: 5.1.2600.2770
    FileVersion: 5.1.2600.2770 (xpsp_sp2_gdr.051005-1513)
    FileDescription: Multi-User Win32 Driver
    LegalCopyright: © Microsoft Corporation. All rights reserved.

    The rest of you should put up results as well, and see if we can close in on this thing.

  80. Paul Says:

    Hi all,
    My problem in the past month has been that at random when I sign into msn live(latest version 8.1) that all can be fine for 1 minute or ten minutes, then out of the blue my computer just reboots. There is no stress or hi CPU usage or Hi Ram usage. It just reboots the computer which is very frustrating on dial up.
    Any ideas out there? I have uninstalled and reinstalled the latest version. I have used msn for years and never had any problems untill now and still use xp pro with sp2.
    regards Paul

  81. macfly Says:

    Hello,

    I won’t give much details, but I just wanted to tell Gosu1 that I encountered exactly the same problem after having updated my NVidia GeForce 6600 GT driver.
    After installion and reboot, my CPU grew up to 100% (but strangely, taskmgr.exe process takes 90% of CPU, but msnmsgr.exe seems to be normal…)
    So there must be incompatibility with this latest NVidia driver, causing memory leaks.

  82. buska Says:

    I have been havin the same problem of cpu usage and slow sign ins with my windows live messenger too. I have the latest version and whatnot, happened before i updated too. But it only seems t happen on one of my accounts, on my other one it signs in fine. If anyone can help me out that would be great.

  83. quazi moto Says:

    I am using an Nvidia GeForce 6800 LE.

  84. buska Says:

    i dont think it is a driver issue, only cus it signs in on the same computer with other accounts jsut fine. Its only the one account. If i were to wildly speculate, i would say its a problem at msn, with a server or a virus or something along that vain. And the reason we cant find out whats wrong is that they dont know how to fix it. I dont know a lot about computers, but when it signs in on one account fine and the next one slow as a peice of poo, well, you have to assume its not the computers problem. dont you?

  85. I-have-an-answer Says:

    OK the answer after having this issue myself is that you need to enable “Automatically Detect Settings” in Internet Explorer for all users that use the PC. I believe the issue is to do with a corrupt proxy setting somwhere. As soon as I did this problem resolved. Give this a try it’s MS offficial btw since I work there :-)

  86. buska Says:

    kool thanks, except i dont really use internet explorer. I use mozilla firefox. i will do what you suggested in both programs, where can it be found?

  87. buska Says:

    in fact that is a very vauge answer, pls explain how i can do what you suggested. which automatic settings? IS the problem only with internet explorer? If i uninstall internet explorer will that work?

  88. buska Says:

    there is a setting in connections that is to auto detect network settings and another one for proxy. which one?

  89. buska Says:

    oh i get it. ummm… i tried that and it didnt work. do i have to reset or soemhting for it to take effect?

  90. buska Says:

    or did you mean within msn itself?

  91. sLIVER Says:

    Ditto:
    Core 2 Duo – new system
    Live Messenger seems to talk a lot to the web on startup, making it really slow to load.

  92. I-have-an-answer Says:

    Ok sorry if ive been vague.. In Internet Explorer you do the following:

    1. Tools | Internet Options
    2. Goto the Connections Tab
    3. Click on “Lan Settings”button
    4. Check the box “Automatically detect settings”

    It’s when it is unchecked that you will find the problem occurs.

    Do this for any user on your pc with Internet Explorer.

    HTH, let us know how you go.

  93. buska Says:

    yeh, i did that, but the problem is still there, it takes like half an hour to sign into one of my accounts and about 30 secs to sign into the other, there also seems to be some sort of conflict with my sound too. I checked out devices and whatnot in the control panel but it says its all workin, but when i start media player, it says the songs playing but no sound comes out, also no sound from msn, like when a contact signs in or a msg is received.

  94. Arun Says:

    Hi Friends,

    We have some problem conencting Live webcam ussing windows messenger. I could able to login Windos messenger, but when we click live we bcam it won’t connect. some time its conenct after 5 to 10 sec its getting disconenct. But i could able to do live webcam within the LAN with my collegues.

    Request you to let me know if you have any sollutions for this.

    Regards,
    Arun

  95. macfly Says:

    Hi

    Finally, I installed an older driver for my NVidia 6600 GT, and MSN’s problem disappeared… everything works fine now…
    Thoughts ?

  96. buska Says:

    how much does video drivers have to do with sound?

  97. buska Says:

    can you give me a link to the older driver?

  98. Jim Says:

    Having the long load issue as well. It can take anywhere from 1 minute to 30 minutes from the time I press the Live icon to the time it actually loads up. I watched the cpu usage during this wait and it stays at 0 until them moment it loads. I thought it was a bad install but it continues to do the same after multiple uninstall/installs. Currently looking for an alternative with webcam but NOT yahoo!

  99. macfly Says:

    Hi buska

    I don’t have any link to the older driver, I had the older file on my computer.

    But I tried something new : I updated my nForce chipset driver (I didn’t do that for long time), and then reinstalled the newest GeForce 6600 GT driver : everything works fine now !
    So the problem is : if you update your video driver, update your chipset driver too … (if you encounter such problems anyways)

    Good luck

  100. Saul Says:

    omg…i thought iw as the only one with this f*cking problem… well..here its my question…why if so many users we have this problem…no updates or something…one more thing…why some pcs happens this..an others no…some1 know what is the relation?

    thx!


  101. [...] a link to a great deal of info about this problem with Windows Live Messenger which you may find useful! I [...]


  102. Thanks for the blog posts. I had the problem where IE started to crash as soon as I opened the browser. I removed the file sharing setting and it stopped blowing up on me. At least for now anyway!

    Steve
    http://www.trstechnology.com/blog/?p=66

  103. andy Says:

    HI all just thought would interact with you all over this problem with msn. I find some of the comments in here very helpfull. I too have problems with MSN Live Messenger….. I have also found that using flash on a web page for too long causes system slow down. Now MSN uses flash for it’s adverts. I found this program that removes MSN’s entry to obtain advert information thus no adverts are shown.
    the link is http://www.softpedia.com/progDownload/MSN-Advert-Removal-Download-26258.html
    I have been using and monitoring this program for a few days now and just every now and then the CPU usage jumps to 46% ish and not the 90% it was before .. But the best news is it drops straight back down again.
    Hope this helps. And happy “MSN”ing

  104. randomcrap Says:

    i have the same problem and i got a grunty system. Intel PD 3.4 ghz dual core x2, 2 gig ram, nvidia 7600 gs 512mb.

  105. Jinett Says:

    will like to have a Normal windows live messengers

  106. alice k Says:

    i bought a dell laptop in feb and my windows messenger freezes and my lap top crashes constantly.. dell wont take responsibility and microsoft says its dells responsibility…
    what can i do???
    if windows vista is not working right, i feel the public needs to be reimbursed for buying trash..

  107. JJO Says:

    All you need to do is disable the ‘Sharing Folders’. If you are using Windows Live messenger 8.1..

    MENU –> TOOLS –> OPTIONS –> SHARING FOLDERS

    and then uncheck that friggin’ box!~

    Period.

  108. Huisrocker Says:

    I unchecked the shared folder option box thing. 1 minute later, MSN crashes at 98% CPU.

    Then I installed this little programme to remove the ads. 1 minute later, MSN crashes at 98% CPU.

    .. help… :(

  109. masrawy Says:

    there is something strange . during chating through live messenger some links appears suddenly and i don’t know it’s resources?
    plzz help

  110. bikerclaire Says:

    I don’t have the memory usage/crashing problem maybe cos I only talk to 2 people.my problem is that every time I use it , it then loads itself auto on next start up.Any idea how I can stop this please?I’m quite sick of msconfig!

  111. Grazia Says:

    erm, sorry but I have a different problem which is just confusing me. ive been using wlm for years with no problems. then about two days ago, my computer shut down with a stop error saying that it was to prevent any damage occuring to the computer. i then discovered that it did this a few moments after i sign into wlm. when i switched on the computer and pressed exit on the automatic sign in, i can run the computer normally with no problems, however, the stop error occurs every time i sign in to wlm.

    can someone PLEASE help?
    thankyou !

  112. gumby Says:

    Same problem here, CRASH, CRASH, CRASH, especially during writing emails in MSN mail. It just pops up with that error message that it’s shutting down… And of course you can’t save any of the emails first so you LOSE EVERYTHING YOU’VE WRITTEN. Very aggravating, who said I wanted Windows Live Messenger anyway? I love how they assume you MUST want their new stuff – anymore NEW means a crash and patch marathon. Windows Live Messenger is proof.

  113. robfilth Says:

    I can’t sign in to wlm at all now cos I foolishly accepted someone trying to open a shared folder to me.

    I closed off all shared folders in control panel and in wlm and still the damn thing blue screen stop/error crashes the computer on me all of the time now.

    Microsoft need to do an update which takes that feature right out, it’s rubbish.

  114. Rich Says:

    When I launch my Windows Live Hotmail email from Windows Live Messenger, the cooling fan on my PC seems to go berserk and does not return to its normal quietness until I exit the program – regardless of whether I am either reading or writing an email. I can only assume that it is using a massive amount of processing power!

  115. dave44 Says:

    Im having this problem with wlm crashing aswell. It sends my cpu usage straight up to 100% tried on both my pcs and even tried using windows live 8.5 beta and also a windows live lite which is a standalone exe file. Still no joy. And as for the stupid theory of disabling the sharing folders, for me they were already disable i have never enabled them. I have tried uninstalling any java environments as i read they might be the cause but still no luck there. There isn’t a problem with the msn service itself as i can connect by other means webmessenger, ebuddy and even the official windows messenger on the xbox 360 with no problems. I do not believe the problem to be caused by drivers of any kind as both my pcs are completley rivaled e.g. one pc is ati other is nvidia, and also one is an amd processor and the other is an intel yet still the same problem occurs. My next suspicions bring me to think that there maybe a conflict of some sort between wlm and another application. The flash didnt seem to be affecting it either btw. I have checked my task manager along side with my other pc to check for similar applications running but they are very different for there to be any connection with applicational conflicts. Only thing i can really narrow it down to is bad programming on Micro$ofts part. Theres just the matter of if it is bad programming and coding then why did it happen just all of a sudden like. Also i dont believe it to be any network problems with devices like routers, switches etc as ive tried a direct connection from the modem and even shutdown the firewall but still no luck.

    Hopefully my little investigation will help a few people look into other possible reasons

    I recommend using trillian to avoid this or if you are unfamiliar with that look into using the webmessengers until a solution is made perhaps.

  116. dion.knight Says:

    LMFAO wadda bug


  117. its the same for me windows live messenger, constantly showing emoticons as blank space, video calles use up nearly 100% of cpu (on a very powerful machine) end process does not work (retart of windows required everytime) Generally its a really bad program.

  118. James Says:

    i have a problem of when i try and use audio/video msn sticks, i have to end task the program, then when i try opening windows live messenger it doesnt open, restarting the pc, repairing or reinstalling windows live messenger doesnt even work, does anyone know whats wrong?

  119. natalie Says:

    i downloaded windows live messenger today only because msn messenger 7.5 wouldnt let me log in anymore unless i installed the new version. which sucked majorly. i dont mind windows live so far, except the whole pending requests thing not going away is annoying.

  120. Leonardo Says:

    Hi!
    I have the same problem that natalie had. I really like msn 7.5, i have a good machine (sempron 3000+, 512 RAM) but i dont want to spend 60 megs on memory for an IM program.

    msnmsgr now consumes 99% – 100% of my CPU, and i dont know why.

  121. melanie Says:

    hi

    returned to version 7.5 coz windows live messenger stopped opening all together on my laptop. have now had to reinstall the newer version like natalie. Unforntunately it still wont open, crashes first. Any ideas

  122. Himmi Says:

    it’s the damn ads in Live Messenger that’s strangling the CPU!

    personally, i download the A-Patch and disable them.
    my computer is a Windows XP Home Ed. from 2003.
    i have 250Mb of ram.
    and my CPU when i have Messenger running is at 5% max.

    hope that helps someone.

  123. Burns Says:

    I was running an old version of messenger and it recently forced me to upgrade to windows messenger live before it would let me sign in. And now it’s caused 2 bluescreens in as many days, thanks guys :D

  124. matt Says:

    good to know that it wasn’t just me. I had two computers wth the same results from live messenger installation – blue screen. now that i am forced to upgrade by MS; i complied – i upgraded to google chat. the way google’s working, it won’t be long before they add video chat and other features. Hard to believe MS releases products with errors that a first year university student should be able to catch before a release. I wonder how they would have faired if they were put into a non-monopoly market economy.

  125. claire Says:

    @burns… we had a similar problem, forced to upgrade and then a week later surprise surprise messenger causes system reboot. The repair feature in add/remove programs (windows xp.. find repair option after clicking ‘change’ as opposed to ‘remove’) has for now, we think, solved the issue. It seems to have been working fine since the repair was performed and the computer restarted to complete it. I would highly recommend that people take the actions we have if they are having similar problems. Hope this helps :)

  126. cd-tor Says:

    animated adverts at the bottom of the messenger window is what steals cpu and memory

  127. Leila Says:

    I have been having problems with WLM for about a month now. It all started after I played an msn game through WLM with one of my contacts. Since then, I can’t have any video or Audio conversation. I tried uninstalling and reinstalling it, but it didn’t help. It’s also taking so long to open when I sign in my pc. I can record a voice clip and interact in typing, but I it stops responding if I try to send an invitation for a an Audio or Video conversation. Now, I know it is not only me.

  128. Matias Says:

    I finally found a way to disable file sharing without opening MSN

    Go to the services applet in the control panel and disable “Messenger Sharing Folders USN Journal Reader service”

    I also went to the registry editor and found my profile settings, there are some related to file sharing:

    “IsFileSharingToastAllowed” – set it to “0″
    “SharingAutoCreate” – set it to “0″
    “SharingDisabled” – set it to “1″
    “SharingEverShared” – set to “0″
    “SharingIntroDontShowAgain” – maybe if you set this to “1″ MSN will ask you if you want to share folders.

    Ok, problem finally solved! jeeeezzzz this was a though one.

    Mat

  129. Matias Says:

    One more thing, I’m using Live MSN 8.5beta here, just in case anyone finds this useful.

    Mat.

  130. finddder Says:

    Not anyone asked Microsoft yet for an explanation for all this trouble ?
    I think MSoft uses WLM for her own purposes and handles WLM as a handy spy to examine your system for her own sake. Its not possible that this tiny chatprogram causes crashes of this order. For example the very big game Call Of Duty 4 uses all your resources but never causes a crash or a timeout in this order !. People say MS programmed WLM badly; I dont think so. MS is as usual busy with black boxes and her own agenda and never explane anything.

  131. Shaggy Says:

    hi guys, same problem with me,,, im using msn 8.1 live, its using 100% cpu, is it in bug or wht?

  132. Nels Says:

    Build 8.5.1303 on Vista has the leak too.


  133. Problem: Hey guy’s I have the same issue here, Since I upgraded Msn Live Messenger from 8.1 to 8.5 it has been happening and since I installed Windows Live Discovery and Live Plus!! it has been taking up more PF Usage and CPU usage.

    Msn Live Messenger 8.5 Slows every pc down not because you have low ram or something, It just happens and conquers big part of the CPU Usage
    making your computer average system perfomance
    decrease!!
    Also don’t forget that installing more plugins
    does making the CPU Usage increase at instant
    rate.

    Solution: I found out that reinstalling Windows Live Messenger 8.1 helps, It just doesn’t look as nice as Windows Live Messenger 8.5 but it also does the same job, Its ok for most of people as long as they could chat. There was no tweak, crack etc to fix this bug..

  134. marbs Says:

    I’ve had the same problem as a lot of people here – my PC froze when MSN started up. After reading through the comments I noticed that the problem seemed to be mainly for people with the nvidia geforce 6600 or otherwise graphics card, which I have just recently got.

    I followed the above advice and am happy to say that after downloading and installing an olver version of the video card drivers, MSN now works.

    For anyone else in the same problem I was, I got the drivers from here:
    http://www.nvidia.com/object/winxp_2k_66.93.html
    and then reinstalled MSN after installing the drivers.

  135. maury Says:

    my msn messenger will not login and i am pissed of .this gay trouble shooter keeps popping up and can’t log on. It says there is a problem with the host file and key ports. can u help?

  136. vikstar Says:

    Same problem here, I had to go back to 8.1 because 8.5 made the rest of my computer unusable during video conference.

  137. Pat Hirsch Says:

    I think I had the solution to the Messenger problems. I is related to a Port that needs to be open at the firewall and also at the router.

    You need to open the port 1983 and then you will see that works ok.

    Make sure that you open the port at the router and also at the computer Firewall.

    If you have any comments please contact me at my website http://www.sollat.com

  138. LuLu Says:

    I had the same exact problem..And now even the other msn messenger versions are having this problem except the 6 version:-S i dont know what to do..:-( the wlm 8 was good for me but its not opening either. Dont know what to do!!

  139. Revenge Says:

    Still my fucking Live Messenger get more process…fuck microsoft…

  140. Baz Says:

    About 4 months ago, using 7.5 I noticed I couldn’t click on an active link, or my MSN would stall. This only happened when the webcam was running. I lived with it, then updated to 8.1 then 8.5 and now I find WLM unusable. As soon as I load the webcam, sound is crackly and stuttery (it never was before) cpu and resources all running at 100%, WLP using up loads of memory..

    I deleted 8.5 and went back to 7.5 then had problems with that.. so went back to 8.5 was ok for about a day or so.. then the problems returned.. so I went back to 7.5 but was told I could not log in 7.5 without updating to 8.5!!! which i did.. and now i’m stuck with 8.5..

    in the meantime, i deleted ALL of the Windows Live components, updated my sound card (soundblaster live) drivers, and also my video card (nvidia fx5500 256meg) still no joy, i’ve got a gig of memory and everything is running painfully slow, it was never like this before.. i can’t think what is causing it.. I wouldn’t mind but I use the video/chat every nite for hours and hours!

    anyone got a solution!?

  141. Sunshine Says:

    I have been having the same problem and thought it was my computer. Never dreamed it was common. I cant use the sharing folder without being dumped. It reboots the entire system. Once it happens, then you cant use it at all. I uninstalled a few months ago and it was good until yesterday when I opened the share folder. Now I cant make it work at all. I uninstalled and reinstalled…that did NO good at all.

  142. Martijn Says:

    Thats exactly what im experiencing.

    Havent had any problems with msn 7,5. but the wml only spaces up my computer.

    It’s pretty anoying and seriously looking for an sollution how to fix it!

  143. Buggy Says:

    How glad I am to haven’t yet allowed installation of the update to 8.5, so I’m still having 8.1, just because installing the update would have required administration privileges, but every time I saw the update notification I didn’t feel like setting back for logout to login as admin and confirm the update.

  144. Nosotrosmeros Says:

    I have WLM 8.5 and i have the same problem, but not only in use of memory i have slow internet/network. I use netstat command and i have too many active connections when i use messenger… First i thougth that i had virus, but later i discovered that it happens only when i login in messenger… now i dont know… ¿what do you think?

    p.s. sorry my english…

  145. Baz Says:

    After all the hassle I had, I decided to do a complete Format, got hold of a newish motherboard, and reinstalled everything from scratch!..

    And it was find for ages. Then 2 days ago.. Windows installed some updates, and ever since if my webcam is on.. CPU usage is 100% and everything slows to a standstill again! doing exactly the same as it used to do.. There is defo a problem with MSN and Webcams. Althou the Sharing folder issue has now been resolved, If i click a link inside MSN chat window it still crashes MSN!!! it’s so in annoying.

  146. Sapphire Siren Says:

    Hi, I don’t have the crashing problem that approx. 90% of the commentors do, but I do have a problem with the start-up time. I ran the no-ad fix for Windows Live Messenger 8.5, and I also disabled Sharing Folders (which wasn’t using my CPU any, but DID knock down the RAM from 50Mb to 3Mb).

    However, my messenger works just fine after it runs and it’s worked just fine for the… six years I’ve had it? Runs perfectly. The thing that started recently was that whenever I click anything on the Start menu or Desktop to start Windows Live Messenger, that actual program won’t show up for a minute or two. This is not how it acted before. It didn’t start with anything specific that I remember and 8.5 ran just fine before. Any help with this? It’s annoying that I can start Yahoo Instant MEssenger and AOL Instant Messenger in a flash, but not WLM.

  147. yanni Says:

    ye my laptop has been crashing and msn wont start i cant chat i looked on the internet but theres nothing !!!!! i resulted to getting skype which has no adds never stuffs up and is easier on my laptop it does not use so much cpu also its beter in video cals as it never freezes
    Microsoft is stupid

  148. Micah Says:

    I just downloaded the new messenger a couple days ago, now at random times, it just stops responding, and i cant even close it by ending the process! any clue what might be going on? Microsoft hasnt figured it out yet i see…

  149. 32423 Says:

    omg i just had a meory leak 515 megabytes, nearly crashe dmy entire computer oomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgomgmgomgomgomgomg


  150. wanna buy wow mage? or want get a lvl80 account? there is lots of wow accounts with lvl 80 rogue go http://www.4saccount.com get it

  151. cf Says:

    my fiance and I have the same problem with the new version and we both wish we didn’t upgrade to this new one.

  152. Ben87 Says:

    Yeah i also have a problem with WLM. and it all started when i got WLM 8 on my pc. (or 9 it gives hte same problem). i can log in and even chat with ppl. but after 2 to 4 min it totaly freeze and says “Window Live Mesenger is not reacting”. i tried to reinstal it but same problem again. next time a delete over single piece of software with Windows clean up and reinstalled it again. First day it worked find next day same problem again.

  153. @hmad Says:

    now i know the cause of leak on my computer


  154. GUYS!!!
    this post has been contiuned over the past 3 years and we all experience the bug/lack og whatever it is!!? THE SOFTWARE SUCKS ASS!!!!

    i just closed my windows Live, on a 3ghtz prescott 800 with 1 gb ram, MSN(or windows live) used 440Mb ram and coulndt work atall…

    its been a problem before in all my machinery and i tought i had errors so many times that i reinstalled and reinstalled.. .WTF HAPPENDS!?!?!??
    WHY DOES A MESSENGER USES 440 MB RAM!?!?!?!? this so fucked, TRILLIAN FTW!!!!

  155. Armi1P Says:

    Use the SmartRam to reduce memory leak.The smartram is part of IObit Advanced SystemCare.
    Sorry for bad english, i’m hungarian :)

  156. Lou Says:

    I completely agree. If someone is looking for more elaboration here, sorry, I’m being lazy.

    Bottom line, Windows Live needs to clean up their act. On two separate PC’s that I use – one with Vista, one XP, whenever I use ANYTHING that has to do with Live (read:Hotmail oh, and Live Messenger once but when looking in the task manager, it was pegging the cpu and constantly running some sort of Live Messenger Install crap so I promptly stomped on that and don’t use it any more) they slow to a torturous crawl (both the browser and OS) until I log out of Hotmail. WTF??? Any suggestions or maybe MSN action on this? Thanks and good luck all!


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