My very own Dell Customer Advocate!
July 7, 2006
I got an e-mail today from John, a Dell Customer Advocate. He had read my blog entry about the flashing amber power button syndrome and wants to assist. Maybe Dell is taking cues from Lenovo and now has a group helping bloggers directly? If so that’s great news! Hopefully John can help me – maybe I’ll be back on the Dell bandwagon soon 🙂
Looking at their forums though, it looks like quite a few people would like some assistance. John, you’ve got your work cut out for you 🙂
plaxoed! 
July 10, 2006 at 8:50 pm
Sounds silly, but for us it was silly: check the power supplies. One of ours was unpowered, plugged in to a nonfunctioning outlet. The documentation on the amber light is terrible, eh?
July 10, 2006 at 9:49 pm
Hi Fnork, thanks for the tip, but I don’t think it’s the power outlet 😉
July 13, 2006 at 12:00 pm
so how is john going to help you? is he going to hook you up with a technical genius who will fix your computer, or is he going to get you a new one?
July 13, 2006 at 3:57 pm
Hi Elliot, so far he’s just asked me to run diagnostics (which didn’t tell us anything), so in effect, he hasn’t helped at all. Although he definitely has put in the effort 🙂
December 6, 2006 at 5:00 pm
Dell update…
After writing my post about Dell’s goof, and their support’s lack of, well, support, I received an email from Marie, a Dell Customer Advocate (mailto), that she’d caught my post and wanted to help. Things were cleared up by support……